SoftLab Analyst

Classification: Contract
Contract Length: 18 months

Responsibilities

• Initial on-site visit to familiarize analyzers, staff, and current LIS operations
• Rotating On-Call for after hours, weekends, and holidays
• Support SoftLab product and daily operations
• Build and integration of an alternate care model FSED
• Build and implement new chemistry, micro, and UA analyzers
• Test menu changes
• Reference lab updates with current vendor and new vendor
• Installation of clinical electronic healthcare systems.
• Lead team, project tasks and assignments with little to no supervision.
• Able to lead teams during project planning, assessment/workflow process, direct build progress of teams (or own team), coordinate testing plans and go live activities.
• Lead and engage others in project management process, including: issue & risk management, project plan management, conversion management, communications, equipment evaluation and status reporting.
• Assimilate feedback from clients and actively drive process improvement and culture change as implemented/approved by leadership.
• Use professional knowledge and experience to advise the client on optimal workflows and system functions. Openly share this knowledge with peers, via Peer to Peer training.
• Develop documentation and project content for internal or external utilization.
• Develop a wide array of client deliverables including, but not limited to, requirements documents, functional design documents, status reports, client presentations, etc.
• Involved with the build and maintenance of the laboratory information system (LIS), reference laboratory database, interface sharing components, billing, blood bank and dictionaries
• Ensures that individual tests and test panels comply with regulatory billing requirements,
• Involved in the building and validation, maintenance and monitoring of instrument and billing interfaces to ensure accuracy.
• Drive client communication process to develop and enhance client understanding of the project Best Practice, project timelines, tasks, client commitment, risk/issue impacts and mitigation.
• Lead team workflow and gap analysis, independently complete documentation and/or peer review documentation utilizing department standards.
• Independently monitor own work and work of others for accuracy and thoroughness. Mentor others for documentation accuracy, leading through mentorship.
• Able to share knowledge to project teams, clients and drive the process change with clients and within a team.
• Prioritize own tasks and assist peers with task identification and documentation.
• Understand project deliverables and level of effort to complete. Participate in the strategic planning with clients or utilizes project knowledge in the statement of work development process.

Requirements

• Previous SoftLab LIS experience in all 4 lab modules: BBK, MIC, PTH, LAB
• Familiar with building and supporting integrations from SoftLab to third party applications, including but not limited to: Quest, LabCorp, and Telcor
• Expert in Lab Integrations
• Intermediate to Expert ability to work in Office suite products: Outlook, Word, Excel, Visio, and Power Point.
• Excellent organization skills.
• Excellent written and oral communication skills.
• Experience working in a team-oriented, collaborative environment.
• A sense of responsibility and accountability; someone who takes ownership and initiative.
• Adaptable and flexible.
• Professional demeanor and positive attitude; customer service orientation.
• Ability to learn new technologies, methods, and processes.
• Respect for diversity of experience, characteristics, viewpoints, and opinions.