Associate Hospital Sales Health and Science Representative (Inside Sales)

Role Summary

All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.

The Associate Hospital Sales Health & Science Representative (AHSHR) is responsible to increase product awareness, educate customers and attain the goals of our Business Unit through fully remote / virtual customer interactions. The AHSHR is charged with relationship development and promotional efforts with U.S. customers and accounts.  

The AHSHR should possess strong business acumen and outstanding communications skills with an aptitude to develop in-depth expertise in virtual engagement settings, establish and build impactful relationships and exhibit strong promotional skills.  They must understand and follow the call process for our BU including developing pre-call plans, executing calls, and conducting post-call analyses using all available digital and virtual tools.  They must have the ability to work independently in virtual collaboration with cross-functional internal teams.  Where applicable, the AHSHR should coordinate insights, learnings, and customer approach with in-field Health & Science Representatives or Specialists who call on Accounts in overlapping geographical areas.

ROLE RESPONSIBILITIES

• Engage with customers virtually, primarily from a dedicated Pfizer Site (Lake Forest), to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs

• Generate product demand by educating customers and promoting the product,

• Effectively build rapport with customers in fully virtual environment​; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs)​; adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU

• Understands and uses approved promotional materials to support marketing message

• Uses approved Pfizer resources to support customers, accounts, and patient’s needs (demonstration units) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines​

• Integrates guidance and insights from management/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning​; proactive planning and optimization of call environment (Site location and work-from-home); able to effectively plan day-to-day work based on personal and customer schedules​; collaborate effectively with other Customer-Facing (CF) colleagues and Associate Hospital Sales team members

• Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively

• Appropriately support customers or accounts on relevant contract value opportunities and virtual in-services on ready-to-use delivery systems.

• Discuss negotiated contract terms and contract options (where appropriate and with approved language); answer on-label questions

• Learns to apply triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for real-time hand-offs to cross-functional experts with some limitations

• Stays current with all required training, including Compliance, and routinely enhance skills through self-study, development programs, conferences and / or training classes at local and/ or remote locations

BASIC QUALIFICATIONS

• Bachelor’s degree with 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent

• Goal-oriented individual with a strong desire to be in promotional role; have core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving

• Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers

• Demonstrated digital acumen

• Must live within a commutable distance to as