Sr Manager, Technical Product Management - GenAI Platforms and AI Assistants

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Job Overview
This role leads the team behind the AI platforms the whole enterprise relies on — the GenAI tools people use every day and the coding platforms our engineers build on — and the enterprise's self-service AI chat agents for Tier 1 IT and HR support. This is one of the highest-impact roles in the organization. These platforms are how the company gets work done and how our engineers ship code, and we're not dipping our toes in — we're leading the way with a platform of choice, so people reach for the best tool rather than the only one. That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, and the reliability and cost that keep them running — plus the AI chat agents employees reach for first, resolving IT and HR requests in seconds instead of tickets, which your team builds, maintains, and operates against business-owner requirements. You own the experience across all of it, and you're accountable for making it match our Un-carrier mindset — bold, easy, and built for the people who use it. Success looks like an enterprise that builds and works on our platforms because they're the best, not because they're mandated.

Job Responsibilities

• Lead the team running the GenAI platforms, gateway, models, and cost — and the enterprise self-service AI chat agents.
• Build and maintain the enterprise self-service agents — AI chat agents for Tier 1 IT and HR support — against business-owner requirements: they own the experience, your team builds.
• Operate the self-service chat-agent portfolio — agent onboarding, hand-off quality, prompt cost, and entry points (mobile, Teams, intranet) — as it grows toward one front door for employee self-service.
• Own the platform-of-choice strategy — multiple best-in-class platforms so people use the right tool for the job.
• Own the end-to-end experience across platforms, and hold it to the Un-carrier bar.
• Own platform reliability, security posture, and cost across the footprint.
• Develop and maintain key internal partnerships to ensure comprehensive understanding of business needs and foster cross-functional collaboration
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
• Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Engineering, or Information Technology (Required)

Additional Work Experience (Preferred)

• 4-7+ years Product Management. 5+ years' experience of product management in an agile software development environment. (Preferred)
• 4-7+ years Technical Depth. 3+ years' experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company/application/product environment. (Preferred)
• 4-7+ years Cross-Functional Leadership. Experience leading cross-functional teams in the development and deployment of technological products. (Preferred)

Required Knowledge, Skills and Abilities

• Conflict Management Coaching
• Data Driven Decision Support
• Product Management
• Product Management Leadership
• Software Product Management
• Stakeholder Management
• Strategic Thinking
• Talent Management
• Vendor Management

Preferred Knowledge, Skills and Abilities

• Certified Product Manager (CPM)
• Professional Scrum Product Owner (PSPO)
• Certified Business Analysis Professional (CBAP)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $182,040 - $328,440

National Base Pay Range: $151,700 - $273,700

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