Senior Director, Digital Employee Experience (People Tech Leader)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Digital Employee Experience Leader – Enterprise Technology 

We make the world work better for everyone.   

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.  With over 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re on the 2021 list of FORTUNE World’s Most Admired Companies.®     

This is a high energy, rapid velocity leadership role who will lead and drive our People Technology team and investments.  We are looking for a technology leader to:  

• Drive strategic, company-wide, highly visible initiatives from ideation to closure.  

• Provide leadership to global teams to facilitate and manage strategic technology investments based on risk/value/other portfolio health OKRs.  

• Be a thought leader for technology organization globally to drive a project to product mindset with the desired outcome of a more flexible and extensible organization. 

• Lead, coach, empower and grow a high performing global team of People Team technologists.  

• Build strong relationships and partnerships with business stake holders at the People Leadership team level including business and technology SVPs to present executive summary on complex programs.  

• Drive accountability in moving a team's needle on DEI. 

• Drive early adoption of ServiceNow’s technology and platform for all people technology with the ultimate result in improving the employee experience.  

• Partner with Product and Business owners to objectively evaluate complex risks/issues to influence product roadmaps.  

To be successful in this role, you are:  

• A Co-Owner and Co-Pilot acting not only as the leader of a technology team, but also an advocate for your business partner driving strategic outcomes.   

• A Employee Experience Expert sharing expertise and vision on how to drive key metrics on employee satisfaction.

• All-in on outcomes engaging your team on focused outcomes, monitoring progress, celebrating achievements.  

• A passionate leader guiding an organization on a journey from project to product. 
• Excellent in Strategy & Execution striking the right balance of focus between strategy and execution for technologist, business partners, and product partners 

Qualifications

The Success Profile  

• 15+ years’ of experience in a technical global technology people leadership role.

• 10+ years’ of experience in organization vision development, driving organization shift, including building product mindset. 

• 10+ years’ of experience driving complex strategic programs in People Technology or Employee Experience leveraging advance technology.   

• 8+ years’ of experience managing complex strategic technical programs (in scaled agile or scrum).  

• Extensive experience building and delivering technology products across the enterprise for both internal and comm