IT Senior Business Systems Analyst

Division or Field Office:

Office of the CIO

Department of Position: Enterprise Tech Office Dept 

Work from:

Corproate Office, Erie PA Salary Range:

$86,954.00 - $138,899.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
   

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

Position Summary

With limited supervision, serves as the project team lead. Elicits, analyzes, documents, and validates the business requirements of stakeholders and end users translates into functional and technical requirements for moderate to high complexity projects, enhancements and regulatory and compliance initiatives.  Acts as liaison between the business users and IT. Makes recommendations to address specific business needs for information technology-based solutions. Collaborates with multiple cross-functional areas externally and internally in the implementation of system and business processes. Defines system scope and objectives as well as the content of required documentation. Evaluates new software products to determine their applicability to current and future IT environments. Manages vendor relationships including issue notifications and follow-up until resolution, supports break/fix items in production systems.

About the Role

We are seeking a strategic and analytical Business Systems Analyst to join our growing AI Center of Excellence (CoE) within the IT organization. This role will serve as a vital bridge between business stakeholders and technical teams, helping to identify, define, and deliver AI-enabled solutions that drive operational excellence and innovation. You'll play a key role in ensuring that AI initiatives align with business needs and deliver measurable value.

 

Key Responsibilities

Requirements Gathering: Collaborate with business units, product owners, and AI/ML teams to gather and translate business needs into clear functional and technical requirements.

Process Analysis & Optimization: Analyze existing workflows and identify opportunities for AI automation, intelligent decision-making, or predictive insights.

Solution Scoping: Assist in evaluating and scoping AI opportunities, including feasibility studies, ROI assessments, and impact analysis.

Documentation: Create detailed documentation, including business cases, user stories, process flows, and data mappings.