Terminal Manager - Camp Hill

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  Find out more at: www.gouspack.com  At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!  USPack’s Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays 
USPack’s Benefits for Part Time positions include: • 401(K) • Paid Sick Time 

The Terminal Manager is the senior leader in the terminal, responsible for the overall operation of the facility to include operations, customer service, financial performance, and employee development.  The Terminal Manager will lead the terminal staff to ensure the company’s goals and objectives are met while creating a productive and safe environment for employees and vendors. 
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Responsibilities

• Continuously assess service delivery to ensure the customers’ expectations are exceeded. Manage the Terminal Profit & Loss Statement to ensure the budget is met for revenue, gross profit, personnel, general and administrative expenses. 
• Plan, implement and oversee the work of staff members to ensure efficiency and compliance with organizational requirements and company procedures. 
• Manage all operational KPI’s, including but not limited to warehouse efficiency, employee efficiency, warehouse utilization, on time delivery and piece scanning, to ensure targets are exceeded. 
• Evaluate transportation services and implement changes to scheduling and vendors as needed to ensure the terminal provides the highest-level service at the least cost. 
• Ensure staff members fully and consistently comply with safety rules, administrative procedures and policies, environmental policies and government regulations. 
• Act quickly and decisively to resolve shipper or customer complaints and verify their authenticity and accuracy. 
• Conduct frequent telephonic and face-to-face meetings with high volume customers to ensure customer expectations are met. 
• Ensure facility is managed and operating properly to allow for the potential of full productivity at all times. 
• WMS system [Cadre] to track and manage the warehouse operations including account setup, daily activity, daily billing, productivity reporting and monthly billing. 
• Oversee all warehouse associates and the cleanliness of the facility.
• Perform other duties as assigned.

Requirements

• Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• 1-3 years of previous transportation related experience.
• Previous experience as Operations Supervisor or Manager.
• Previous experience managing a Profit & Loss Statement.
• Proficient computer skills MS Word, Excel, Outlook; must be able to toggle between multiple screens.
• Prior experience with a Transportation Management System (eCourier preferred) and a Warehouse Management System (Cadre preferred).
• Strong Leadership and team building skills.
• Ability to effectively communicate verbally and in writing at all levels of the organization. Read and interpret documents, write routine reports and correspondence, speak effectively before groups of customers or employees.
• Effective organizational and multitasking skills.
• Previous experience successfully negotiating rates with independent contractors and transportation companies.
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