Senior Analyst Loyalty Redemptions

Position Title: Senior Analyst Loyalty Redemptions

Position Summary:

The Senior Analyst Loyalty Redemptions is responsible for helping to develop the overall strategy for new TrueBlue airline partners as well as executing on that strategy to drive point sales and member engagement. The Senior Analyst is a thought leader with the goal of optimizing the partnerships and marketing activities to drive revenue and improve engagement.

Essential Functions:

• Continuously evaluate the structure and offerings of JetBlue’s TrueBlue Airline Partners program, and suggest and implement any necessary changes based on quantitative and qualitative analysis
• Develop and maintain benchmarking of TrueBlue Partnerships
• Identify and evaluate new ways to engender deeper engagement and increased points earn with the loyalty partners and lead roll-out of any new initiatives
• Manage and enhance assigned loyalty partner points sales and marketing programs
• Negotiate Partner deals
• Project manage collaborative team responsible for auctioning on commercial agreements
• Partner with the finance and revenue accounting teams to ensure accurate cost and revenue forecasts are in place
• Other duties as assigned

Minimum Experience and Qualifications:

• Bachelor’s degree in Business Administration, Finance, or Marketing; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of airline, loyalty or marketing experience
• Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint
• Strong relationship management and problem-solving skills
• Ability to manage multiple competing priorities in a fast-paced environment
• Strong comprehension of loyalty programs and credit cards
• Ability to build relationships and work across all levels and influence with impact
• Available for occasional overnight travel (10%)
• Must be in possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Master’s degree in Business Administration or a related field
• Four (4) years of loyalty marketing experience
• One (1) year of experience managing projects or leading teams
• Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
• Knowledge of airline industry trends and travel technology
• Marketing Expertise: Knowledge acquisition and engagement strategies, tactics, and tools

Crewmember Expectations: