Senior RevOps Manager (Sales and Account Management)

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Growth Data & Strategy team is responsible for building the vision, driving data-driven programs, and defining tooling strategies to increase Sales and Account Management teams’ efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products.

With offices in the US, Canada, Japan, Ireland, Australia, and the UK our goal is to improve both quality of the operations, increase cost efficiency, while fostering innovative solutions (e.g. GenAI).  

In this role, you will be supporting - as a Senior RevOps Manager in an IC capacity - Sales and AM teams in strategy definition, optimization of revenue opportunities as well as cost optimizations, alignment with cross-functional stakeholders, and managing major efforts linked to Annual Planning and Long range planning. You will report to the Global Head of Revenue Enablement & Customer Education at Square.

Qualifications

You Will: 

• Manage Annual Planning, and long range planning discussions for Sales and AM - in strong partnership with the Finance team 

• Support in the global strategy definition for Sales and AM  to optimize revenue and costs

• Consult in various program as a GTM and RevOps expert linked to processes, people, and technologies optimizations

• Help achieve the company’s revenue and profit goals (e.g. Increase deal and size conversion in acquisition flow and retention of current sellers by improving Seller engagements, driving organizational alignment, accelerating pipelines, and improving the overall efficiency and effectiveness of the go-to-market organization)

• Manage the process to provide feedback to product and marketing teams, based on interactions Sellers had with Sales and AM

• Demonstrate innovative and creative approach to designing and delivering solutions in the GTM space, by proposing wide-sweeping improvements to our ecosystem and GTM journey

• Identify dependencies, "long poles," “blockers,” and execution risks and develop mitigation strategies.

• Partner closely with Sales and Account Management leaders to develop deep, mutually-beneficial working relationships with various partners and stakeholders, such as Product, Design, Marketing, Finance, Engineering and Data teams

Additional Information

You Have:

• 10+ years of experience in GTM consulting; or RevOps; or GTM product management

• Proven ability to set strategic goals for GTM organizations, achieving improvement in revenue generation, operational efficiency, quality of operations, and experience of customers

• Experience managing trade-offs given specific constraints and ability to manage multiple projects simultaneously, often with competing resources

• A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work. You find creative ways to use the full potential of our existing tools, and resources

• The ability to analyze data to identify the largest strategic opportunities for the organization

• Presentation skills, catered towards a variety of stakeholder functions. You're able to clearly and concisely communicate an idea and its impact

• Ability to build scalable and streamlined processes

• Ability to partner closely with various executives to help drive and influence overall strategy 

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