Senior Customer Service Representative

Senior Customer Service Representative – Data Center Cooling

Maximize your potential. Minimize your footprint.

Nortek Data Center Cooling is a Madison Industries company.  Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value.

At Nortek Data Center Cooling, we’re shaping the future by Creating a Better Tomorrow Every Day!  We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees’ commitment to quality, customer experience and operational excellence.

Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers.

Job Summary

Summary/Objective: 

The Senior Customer Service Representative is responsible for establishing and building customer relationships to promote customer retention and loyalty.  You will ensure that the customer is satisfied with Nortek Data Center Cooling products and service, provide customer support, manage the order/fulfillment process, coordinate to resolve customer needs cross functionally and work to resolve customer issues to achieve the best outcomes.

Job Responsibilities:

• Establish and maintain customer sourcing relationships
• Order entry and supply coordination to achieve 100% OTD
• Internal and customer facing supply performance dashboards and reporting ownership
• Lead weekly customer supply meetings
• Weekly general contractor calls to ensure site readiness and supply coordination
• Manage incoming customer inquiries
• Work cross functionally to coordinate delivery handoff to installation teams
• Identify and act upon opportunities to increase orders and revenue growth
• Voice of customer within the organization to deliver best-in-class supply, service, and support

Position Qualifications:

• Bachelor’s degree in business or related field of study
• Minimum 3-5 years customer service, account management experience
• Excellent written/verbal communication and presentation skills
• Ability to influence and lead cross functionally without the benefit of direct reporting relationships.
• Strong analytical skills and spreadsheet development (Excel)
• Excellent people skills with ability to develop and maintain professional relationships both internally and externally.