Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Directly supports Brown & Brown broker clients and other small to large sized clients ranging from 50 lives to 100,000 lives on average. Support day-to-day needs, reporting and project requests for the clients. The Account Manager provides insight, guidance and recommendations to clients based on reviewing client reporting, industry trends, plan designs and more. In addition, the position supports Government Programs initiatives including Retiree Drug Subsidy (RDS) and Employer Group Waiver Programs (EGWP). Assists with Request for Proposal (RFP), Request for Information (RFI) and market check requests by the clients. Creates and provides proposals to broker partners and other channel partners as needed as well as to direct prospects.

Essential Duties and Functions:

• Manage day-to-day PillarRx responsibilities of assigned Clients
• Deliver reporting to Clients on the agreed upon schedule or ad hoc as needed
• Create quarterly presentations and deliver the information to the Clients either through an on-site forum or via a conference call
• Use internal resources or experience to identify any strategic or process improvement opportunities for Clients
• Manage the assigned Client tasks and projects using the PillarRx project management tool and coordinate with internal team members to fulfill client requests as well as deliver task/project log to client for review
• Participate in regularly scheduled Client conference calls and meetings as necessary
• Support PBM oversight initiatives, including performance guarantees and discount reconciliations
• Manage new PBM implementations, new programs and facilitate the resolution of PBM operational issues
• Manage and assist in coordinating PBM and possibly other pharmacy vendor RFPs or RFIs as well as proposals for small groups under 5,000 lives
• Support clients with RDS and EGWP type programs
• Assist or lead internal project initiatives
• This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
• Other duties as assigned

Competencies:

• Planning/organizing—prioritizes and plans work activities effectively with excellent time management skills   
• Interpersonal skills—culture is very important within the PillarRx organization. This individual must be a team player as well as an independent contributor. The expectation is to share a positive, collaborative and helpful demeanor to all fellow teammates and clients
• Written and Oral communication—excellent communication skills is required in this role to effectively communicate to clients and fellow coworkers. Written and verbal communications must be professional and understandable by the audience with a high degree of recognition of how to best convey the message 
• Problem solving—must be able to identify and resolve problems in a timely manner through analyzing the information provided or researched as needed 
• Quality control—must exercise due diligence to be as accurate and thorough as possible in completing all work requests, projects and initiatives
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to handle frequent change, delays or unexpected events  

Qualifications:

Required

• 3-5 years’ experience in consulting prescription benefits, pharmacy health plan department role or Account Management for a PBM, etc.
• 1-3 years’ experience in government programs, e.g. Medicare Part D, Medicaid and Exchange
• Proficient Microsoft Office Suite skills, e.g. Word, Excel, PowerPoint, etc.
• Must be willing to travel up to 25% of the time for client meetings, internal meetings, sales meetings and/or conferences

Preferred

• Bachelor’s Degree  
• CPhT credentials

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.