Senior Back-Office Operations Manager DACH (German Speaker)

<h3>Company Description</h3><p>Are you detail-oriented with a passion for administrative processes in the insurance world? Do you enjoy working in a structured environment with international exposure?<br/> <br/> Join our client's operations team in beautiful Barcelona as a Back Office Specialist for the German-Austrian Market!</p><h3>Job Description</h3><p><strong>Your responsibilities and impact as a Back Office Specialist will be:</strong></p><ul><li><p>Receiving registration files and uploading them into internal systems</p></li><li><p>Updating the insured database with accuracy and speed.</p></li><li><p>Managing customer communications (e.g., welcome packs, automated letters)</p></li><li><p>Overseeing payment collections and settlements with insurance partners</p></li><li><p>Analyzing reports and helping ensure business monitoring processes run smoothly</p></li><li><p>Supporting internal teams such as the Call Center and Cancellations department</p></li><li><p>Liaising with service providers and offering process support</p></li><li><p>Handling cancellation requests and ensuring proper system updates</p></li></ul><h3>Qualifications</h3><p><strong>Your responsibilities and impact as a Back Office Specialist will be:</strong></p><ul><li><p>Receiving registration files and uploading them into internal systems</p></li><li><p>Updating the insured database with accuracy and speed</p></li><li><p>Managing customer communications (e.g., welcome packs, automated letters)</p></li><li><p>Overseeing payment collections and settlements with insurance partners</p></li><li><p>Analyzing reports and helping ensure business monitoring processes run smoothly.</p></li><li><p>Supporting internal teams such as the Call Center and Cancellations department</p></li><li><p>Liaising with service providers and offering process support</p></li><li><p>Handling cancellation requests and ensuring proper system updates</p></li></ul><h3>Additional Information</h3><p><strong>What’s in it for you?</strong></p><ul><li><p>Permanent position after an initial trial period</p></li><li><p>Salary range from 25.000 a year</p></li><li><p>Hybrid work model: 3 days remote, 2 in-office</p></li><li><p>28 vacation days/year (25 working days + 3 special leave days)</p></li><li><p>German public holiday calendar</p></li><li><p>Flexible Fridays: Reduced working hours</p></li><li><p>Private health insurance </p></li><li><p>Meal/transport card with tax benefits</p></li><li><p>Exclusive brand discounts</p></li><li><p>Gym discounts (DIR Barcelona)</p></li><li><p>Dynamic, diverse and inclusive environment</p></li></ul><p><strong>Living in Barcelona:</strong></p><ul><li><p>Work in a multicultural, international setting</p></li><li><p>Enjoy Mediterranean weather, beaches, and mountains</p></li><li><p>Indulge in a vibrant food and culture scene</p></li><li><p>Live in one of Europe’s top startup and innovation hubs</p></li></ul><p><br/> <strong>Ready to bring your skills into the heart of a growing international company? Apply now and take the next step in your back-office career!</strong></p><p> </p>