Patient Transport Group Lead - Full-Time, Fri-Mon, Days - Bayfront Hospital

Position Summary

Overview:

 

Title: Patient Transportation Group Lead

Site: Orlando Health Bayfront Hospital

Location: St. Petersburg FL (On Site)

Shift: First / Days

Schedule: Full Time Fri-Mon

• Fri: 7a-3p
• Sat: 7a-7:30p
• Sun: 7a-7:30p
• Mon: 7a-3p

 

Job Description: The Patient Transportation Group Lead is responsible for assisting, directing, and coordinating transportation services across patient care and ancillary support areas. This role serves as a working lead, actively participating in daily operations while overseeing the performance of team members. This Team Member needs to be a self-motivated leader that is able to direct and coordinate activities of other Transportation Services personnel within patient care and ancillary support areas of the hospital and report any problems to the appropriate personnel. Provide training and operational orientation for all new staff members. Assist in ensuring staff compliance with all hospital and departmental proficiency training requirements.About the organization:Orlando Health Bayfront Hospital is a comprehensive tertiary care facility that has been serving St. Petersburg and the surrounding communities for more than 100 years. It is a 480-bed teaching medical center with nationally recognized care across emergency medicine, cardiology, neurosurgery, orthopedics, women’s services, and advanced surgical specialties. The hospital’s Level II Trauma Center is the only adult trauma center in Pinellas County and, in partnership with Johns Hopkins All Children’s Hospital, is one of Florida’s 13 state-certified Level III Regional Perinatal Intensive Care Centers. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group.Orlando Health Bayfront Hospital is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts. As part of the Orlando Health system, Bayfront combines the resources of a leading regional healthcare network with the personalized, community‑focused care that has defined the hospital for generations.Why Orlando Health is your best place to work:

✔ Education & Career Growth Assistance ✔ Comprehensive Health & Wellness coverage and resources  ✔ Financial & Retirement Planning with Company Match ✔ Excellent Company Culture and Work–Life Balance ✔ Family & Pet Support

..and more!Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

 

 

Responsibilities

Essential Functions:

 

• Direct daily functions of the Patient Transportation Department.
• Coordinate and monitor transportation activities to ensure timely and safe patient movement.
• Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution.
• Provide leadership and support to transportation staff, including training, guidance, and performance monitoring.
• Fill in for transportation roles as needed to maintain service continuity.
• Promote a culture of safety, service excellence, teamwork, and service recovery within the department.
• Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team.
• Efficiently manipulate and coordinate the Transport Tracking and paging system.
• Demonstrate a strong understanding of all intricate aspects of Patient Transportation, including hospital transportation systems and protocols.
• Conduct daily audits to assess technical performance, safety compliance, service quality, and team productivity.
• Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas.
• Perform supervisory duties in the absence of the Patient Transportation Supervisor.
• Monitor team productivity and patient response times to ensure service efficiency.
• Perform preventive maintenance and repairs on w