Sr Control Room Dispatcher

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Support Services

Job Posting Description

The Sr. Control Room Dispatcher will:

• Provide assistance to Control Room Operations staff on their respective shift and in emergent, complex, and unusual situations. Serve as a resource on departmental policies and procedures; Assist in training new personnel.
• Perform monthly tests and verification of hospital emergency cellular phones, as well as verifying and testing emergency telephone numbers to neighboring institutions, ambulance companies, and outside vendors.
• Report any system malfunctions and technical and operational issues to department management; Perform weekly Elevator communication checks; Monitor and operate all hospital audio and visual security equipment, including closed-circuit surveillance cameras, intercoms, security computer systems linked to door and panic alarms throughout the hospital complex, and remote access door systems.
• Provide access control for parents, patients, visitors, and employees to neighboring institutions; Provide access for ambulance transfers and med flights. Monitor and provide access to all loading docks and other areas within the complex.
• Monitor all fire alarm systems for the hospital complex & BCH Satellite Properties; Responsible for activations of internal Code Red drill procedures and dispatching; Contact Fire Department through the use of direct emergency phone and inform the fire department of current alarm status and location.
• Dispatch security, hospital engineering and other appropriate staff to notify them of activity associated with the fire alarm systems. Input information through the fire alarm keyboard to initiate actions associated with the fire alarm system.
• Monitor Life Safety and critical care systems within the hospital, such as building engineering systems, facility automation systems, life support generators, and medical gas systems.
• Dispatch appropriate engineering personnel to respond to activity associated with engineering equipment systems; Assist engineering and contractor staff in performing drills, testing engineering, and verifying alarms, including Research & clinical research repository freezers, generators, elevator communications, and fire alarm systems.
• Dispatch requests for assistance to appropriate security, safety, medical, or hospital engineering personnel; Initiate contact with senior hospital administrators, hospital safety departments, and outside agencies such as police, fire, and public works departments, as well as ambulance companies, during situations such as internal and external disasters. Generate Engineering Work Orders and Security Reports for all pertinent activity during each shift.
• Operate independently and make decisions during emergency situations. Document and enter maintenance requests and alarms into Engineering (Facilities) work order system.
• Document Security requests and alarms in Security Incident Reporting and Investigation Management system. Report system malfunctions, technical problems, and operational difficulties to appropriate personnel.
• Follow emergency chemical spill response procedures by notifying proper Safety or Radiation safety personnel and coordinating with first responders.
• Monitor multiple radio frequencies simultaneously and discern priorities.

To qualify, you must have:

• High school diploma/GED and minimum of 2 years of dispatcher experience with six months in BCH control room operations is required.
• Trustworthy and Reliability (T&R) determinations are required as dictated by Radiation Safety within 6 months of employment

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.