Senior Chargeback Specialist

<p><b>About Planet</b></p><p></p><p>Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.</p><p>We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.</p><p>Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.</p><p></p><p>Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.</p><p></p><p></p><p><b>What you will do</b> </p><ul><li><p><span>Assist with the daily management of Chargebacks and work as a key member of the Team.</span></p></li><li><p><span>Follow set and agreed procedures to complete all daily tasks, in line with current and Industry best practice and service level agreements (SLA).</span></p></li><li><p><span>Liaise with Card Schemes and Customers to handle queries.</span></p></li><li><p><span>Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments.</span></p></li><li><p><span>Process and reconcile daily Acquirer Reports, as well as other reporting requirements, ensuring that the information is accurate.</span></p></li><li><p><span>Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required.</span></p></li><li><p><span>Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required.</span></p></li></ul><p></p><p><b>Who you are:</b></p><ul><li><p>Previous experience in a Chargeback role is essential (min 4 years in acquiring)</p></li><li><p>Strong and proven payment schemes regulations knowledge</p></li><li><p>Computer Literate – comfortable working with excel.</p></li><li><p>Work well within a team as well as on their own initiative</p></li><li><p>Strong numeric skills</p></li><li><p>Strong Organisational skills</p></li><li><p>Good communication and interpersonal skills</p></li><li><p>Ability to prioritise work in order to meet deadlines</p></li><li><p>Must be able to communicate well and support key stakeholders and departments</p></li><li><p>Ability to be flexible within a fast growing global company</p></li><li><p>Quality focused with attention to detail</p></li><li><p>Third level qualification or experience within the financial services sector is advantageous, but not essential</p></li></ul><p></p><p><b>Why Planet:</b></p><p>Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.</p><p>Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. <b>We would love to hear from you – Apply now</b>.</p><p>At Planet, we embrace a hybrid work model, with three days a week in the office.<br/> </p><p>Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.</p>