Pharmacy Technician - Medication Refill Team, Southern Indiana Physicians (Landmark Ave.) - Full Time/Days

**REQUIRED:  RETAIL PHARMACY EXPERIENCE**

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Sound like a perfect match? Apply now - we can't wait to hear from you!

Under the supervision of the Pharmacist, and in conjunction with outpatient practice providers, the medication refill technician assists with all aspects of the medication refill process using established guidelines to facilitate authorization of medication refills for Indiana University Health (IUH) Primary Care patients. This role will communicate and work effectively with patients and various members of the healthcare team including office staff, nursing triage units, and providers. Job responsibilities include but may not be limited to:

1. Receiving prescription refill requests by e-prescriptions from pharmacies, patient portals, or patient phone calls.
2. Authorizing prescription refills according to protocol using an Electronic Medical Record (EMR)
3. Completing refill requests in a timely and accurate manner according to protocols
4. Utilizing the electronic health record to ensure patients are in compliance with laboratory and other monitoring for medications based on protocols
5. Escalating requests to prescriber and/or office staff when request requires is outside of the approved protocol and needs clinical review
6. Communicating effectively and efficiently with physicians, office staff, patients and/or pharmacies.

Triages phone calls from pharmacies, patients, and providers

Troubleshoots patients and/or clinic staff refill questions and concerns  

Provides high quality customer service to patients, family members and all care team members.

Under pharmacist supervision, supports the pharmacy department in one or more of the following areas: inventory, preparation, distribution, compounding, processing of medications and supplies, specialty medications, and medication histories. Assists with all functions required for medication processing including answering telephones, taking refill orders, entering orders into system, preparing the medication for pharmacist check, preparing medications for disbursement/shipment/delivery. Key job duties may consist of handling supplies, stocking prepackaged items, maintaining inventory, delivering supplies, maintaining records, distributing supplies. May assist in bulk compounding and preparation of I.V. solutions. Works with pharmacy staff to minimize the potential for medication errors.

• High School Diploma/GED is required.   
• Requires Indiana Pharmacy Tech-In Training OR Indiana Pharmacy Technician License OR intern/extern license if enrolled in accredited college of pharmacy.   
• Requires Pharmacy Technician National Certification within one year of hire unless enrolled in accredited college of pharmacy or enrolled in or graduated from an ASHP/ACPE accredited Pharmacy Technician training program.   
• Requires the absence of criminal history related to the ability to work with drugs.   
• Requires strong mathematical calculation skills.
• Requires ability to learn basic pharmacy technician skills in assigned areas and work under close supervision or under clearly defined procedures.
• Requires ability to learn effective written and communication skills.   
• Requires ability to learn and execute customer services skills.
• Requires basic proficiency typing and using Microsoft office applications. 

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indian