Job Description

Our mission is to power a brighter future together. One that is safe, smart and sustainable.

Summary:

Implement customer experience improvement projects such as redesigning the first 90 days of the customer experience, diagnostics engines and self-service / self-healing, conducting customer surveys, analyzing customer trends and survey responses, and identifying strategies to transform the customer experience for our 2M+ customers. Win buy-in across Vivint leadership to engage in transforming customer experience target areas—customer onboarding, install, billing, product reliability, and customer service.

Primary Responsibilities:

• Strategic leadership on customer experience transformations
• Customer feedback collection and analysis to identify trends
• Track performance improvement against identified customer KPIs

Required Skills:

• Consulting mindset to structure and frame problems and drive toward material outcomes
• Passion for transforming the customer experience
• Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team. We win together
• Critical thinking skills. Identify customer trends and develop creative solutions
• Proven track record of thriving in a fast-paced environment. Change is constant at Vivint

Required Education/Experience:

• This role is an onsite role in Utah. Currently planned as 2-5 days a week onsite and can be remote on other days—subject to change.
• 5+ years’ experience in consulting, operations, change transformation, or similar fields
• Bachelor’s Degree in a related field, plus Master’s Degree strongly preferred

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.  Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".