Tech Services Associate II - Device Provisioning

We are seeking a dynamic and experienced Tech Services Associate for our Field Engineering team. This role is pivotal in imaging laptop equipment using various tools and technologies to a base pre-provisioning state. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues. 

Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. 

Job Responsibilities: 

Technical Support and Maintenance:

• Assist with provisioning Windows and MacBook laptops using an Intune solution for GEICO regional offices and remote employees.

• Assist with staging equipment for reuse by setting back to factory defaults for future provisioning.

• Assist with staging, packaging, and distribution of employee computing equipment.

• Receiving, auditing, and inventory of IT assets.

• Keeping the IT Asset Management system up to date.

• Ensure timely and efficient resolution of technical issues related to device provisioning, including hardware, software, network, and general system problems.

• Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.

• Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts. 

• Collaborate with other departments and stakeholders to align technical rollout support activities with overall business objectives.
   

Communication and Collaboration: 

• Act as a liaison between regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.

• Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.
   

Continuous Improvement and Innovation: 

• Stay up to date with the latest technology trends and advancements in field engineering.

• Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience. 

Basic Qualifications: 

• ​Bachelor’s degree in information technology, Engineering, or a related field or comparable experience.

• At least 3 years of experience in technical support or a related discipline. 
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Preferred Qualifications:  

• At least 3 years’ experience in IT infrastructure, networking, AV,