Kitchen & Bath Designer - Full Time - Petaluma

At Friedman’s Home Improvement, we strive to deliver the Human Side of Home Improvement. We are Born to Connect, Lead, Grow, Serve and Care; we are Friedman’s. Our dynamic Company is looking for a Team Members to join our customer focused retail team in our Kitchen and Bath Designer. 

Essential Duties:

• Provide general administrative support including accurate customer account records and organization. Enter all jobs into system, updating files as needed
• Sell and close sales on a project-oriented basis
• Learn with the ability to demonstrate and present promotional sales product facts, information and data
• Assist multiple customers in a friendly, efficient and effective manner
• Determine scope of services required Kitchen and Bath projects. Manage all aspects of project from initial contact through project completion, including: identifying customers’ goals and expectations; developing designs; generating construction drawings and creating specifications; obtaining pricing and producing quotes; placing and monitoring orders; overseeing delivery and installation and addressing any after sale customer service and accounting issues
• Effectively communicate detailed measure, installation professional and design consultation policies, collect fees and send info to appropriate individual for scheduling
• Provide information for all Special-Order items including: Stock, Semi-Custom and Custom cabinet lines, Deco Plumbing (faucets, fixtures, vanities, tubs, showers, pans, wall systems, glass enclosures), countertops, tile, flooring, lighting
• Generate quote, customer order and purchase order for all In-Stock and Special-Order items
• Work with Warehouse and Vendors to track and communicate order status to customers throughout project.
• Maintain product knowledge for Kitchen and Bath including: cabinetry, countertops, tile, stone, faucets, fixtures, hardware, accessories and lighting; keeping current with Product Knowledge
• Perform Point of Sale system transactions
• Maintain price books, samples, literature hand-outs, selling centers and displays
• Maintain Special Order signage on displays, ensuring displays are signed and info and pricing on signs is current, including any promo signage
• Ability to prioritize and handle multiple projects at a time, while providing exceptional customer service and timely follow through in a fast-paced environment
• All other duties as assigned by manager

Education and/or Experience:

• High school diploma or general education degree (GED).  College degree in related field preferred
• Up to 1 year previous sales and design experience in a fast-paced customer focused retail setting with direct customer interaction
• Proficient in Microsoft Office Suite

This is a non-exempt position, Monday through Friday.

What’s in Friedman’s toolbox for Team Members:

• 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5%
• Medical, Dental and Vision bundled benefit plan
• Employee discount on all merchandise
• Tuition reimbursement to further career path

This is a non-exempt position located at Friedman’s Home Improvement Petaluma, CA retail store.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improv