Customer Service Officer

At Nitto, we are committed to building a diverse and inclusive workplace. As a Customer Service Officer in Nitto Czech, you will play a crucial role in supporting our external sales force, actively managing customer portfolios, and contributing to the continuous growth of our sales while enhancing our service levels. We embrace and celebrate diversity and encourage individuals of all backgrounds to apply.

Role and Responsibilities

 

• Customer Portfolio Management: Proactively support the external sales force in managing customer portfolios within Nitto’s living, mobility and channel segments.
• Collaboration with Account Managers: team up with Account Managers to manage customers commercially and administratively, ensuring sales growth and assuring the highest possible service levels.
• Project Follow-Up: Actively follow up on ongoing projects led by Account Managers, including order processing, sampling, price offers, complaint handling and related activities.
• Responsive Communication: Provide prompt and accurate responses to customer inquiries, identifying opportunities to increase business volume.
• Team Collaboration: Act as a valued team player, actively cooperating with colleagues in Czech Republic and across Europe to foster a collaborative and supportive work environment.

Your Profile

 

• Education and Experience: We value diverse educational backgrounds and experiences. While a bachelor’s degree in commercial/marketing with technical affinity is preferred, we encourage individuals with varied academic backgrounds to apply. Relevant working experience is an advantage.

• Communication Skills: Ability to demonstrate service driven communication skills suitable for a diverse B2B environment.

• Teamwork and Independence: Showcase the ability to work effectively both in a small team and independently, as well as with different cultures.

• Structured Approach: Bring a structured and organized approach to work.

• IT Skills: Proficient in using Outlook, SAP, and MS-Office programs.

• Language Skills: Proficiency in both Czech language and English.

• Adaptability: Exhibit problem-solving skills and the ability to adapt and remain flexible in unexpected situations.

• Key Competences: We welcome candidates with a service-minded attitude and a strong sense of ownership.

What we offer?

 

• Opportunity in a stable and strong international company.
• Motivating salary and bonus system based on your performance.
• Type of employment: Full-time work.
• Workplace: Těžební 4, Brno, Czech Republic
• Benefits: 13th salary, salary increase based on evaluation, seniority holiday, possibility of Home Office, drinks at the workplace (sparkling, sparkling, tea, coffee), vitamin package, retirement or life insurance, MultiSport card (sport, relax, wellness, etc.), Christmas party and other events, free parking in front of the building, pizza day and others.

How to Apply?

 

If you are ready to contribute to our dynamic team and drive success in a challenging yet rewarding environment, please submit your resume and cover letter to simona.stanova@nitto.com by March 31, 2024.

 

Nitto is an equal opportunity employer. We encourage candidates of all backgrounds, experiences, and identities to apply.

 

We look forward to welcoming a dedicated professional to our Nitto family!