Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join our dynamic team as a key player in enhancing the success of independent pharmacies! Under the guidance of the Director of Field Business Coaching, you will cultivate strong advisor- consultant relationships with our valued pharmacy customers. By delivering targeted training modules and tailored offerings, you'll empower pharmacy owners to diagnose and tackle financial, operational, and strategic challenges head-on. You'll provide essential tools, education, and ongoing support to help them thrive in a competitive landscape. In this role, you will also have the opportunity to meet and exceed specific business targets, contributing to the overall success of our clients and the organization. If you're passionate about making a difference and collaborating with a dedicated team, we want to hear from you!

*This role will be onsite at retail pharmacies within your assigned region*

• Increases customer “stickiness” through development of productive business relationships by understanding the customers’ strategic business objectives and decision making process to motivate behavioral change to improve profitability
• Addresses existing problems within basic pharmacy functional areas to identify potential areas of weakness within the operation.
• Acts as an instructor and subject matter expert to provide advice, guidance and feedback on store operations and business strategy.
• Develops and maintains a strong base of working knowledge of the retail market, including industry trends, competitive intel, and pressures facing customers
• Drives results by mapping opportunities to specific needs and driving acceptance of recommendations by diagnosing the problems and supporting the implementation of targeted solutions.
• Guides in-store implementations and works with the corresponding personnel
• Executes complex processes and interacts in client-facing situations by identifying appropriate leverage points in each pharmacy to determine total commitment to the customer.
• Prepares, formats, and distributes necessary reports by compiling pharmacy data and assisting in the creation of an information backbone.
• Manages all aspects of the programs to communicate information, instructions and goals.
• Develops new concepts, implements, details and is constantly aware of competitive activity.
• Works closely with the central data analysis group to review market analyses and determine customer needs through various profiles and segment pharmacies.
• Continually maintain and input coaching activities into the CRM
• Represents programs at meetings in order to promote their role in the Company structure, contributing to attainment of program goals.
• Provides feedback to the Director of Business Coaching to communicate industry intelligence and specific recommendations to manage individual programs, policies, products and prices needed to meet corporate objectives.
• Work with Director of Field Coaching to proactively develop and identify development opportunities for skills, professional acumen, and training
• Must be willing to travel extensively (including overnight travel) within the assigned customer base and geographic territory; travel to events such as conferences, national and local trade conventions
• Performs related duties as assigned.

Requirements:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree Program; normally requires a minimum of five (5) years industry experience and/or directly related and progressively responsible experience.

• Preferred to be bilingual in English and Spanish, with strong verbal and written communication skills in both languages
• Working knowledge of the retail pharmacy industry including trends and challenges facing customers
• Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
• Ability to actively listen and influence others with diff