Engagement and Marketing Operations Coordinator

Description

WELCOME TO CAMP MENDOCINO!

Who are we:

• We are not just any summer camp; we’re something more
• We provide a safe space for our campers from challenging neighborhoods in San Francisco
• We promote and value diversity, equity, inclusivity, and belonging within a strong staff community
• We influence & inspire our campers to help them become more successful & proactive adults
• We foster an environment that allows our staff to thrive and grow as professionals, no matter their chosen field
• We’re a ton of fun!

Who are you:

• You are a role model who will always put our youth first
• You have an unparalleled sense of integrity, emotional intelligence, & commitment to quality work
• You believe in the power of working and playing in nature
• You thrive while working collaboratively
• You are willing to learn, grow, & get better
• You value creativity, professionalism, empathy, & patience

Position Purpose

The Engagement and Marketing Operations Coordinator supports Camp Mendocino operations through strong parent/guardian communication, engaging photography, partnership with the Boys & Girls Clubs of San Francisco Marketing department, and by managing the Camp retail store. A successful candidate for this position will have basic experience in creating communications and taking photographs according to an organization’s brand guidelines. This candidate should also have organizational and administrative skills that will support daily operations in our small retail store, including running sales reports and meeting sales goals. This position will work in the administrative office on-site at Camp Mendocino approximately 3 days per week, and will support directly in our on-site retail store approximately 2 days per week. 

Family Engagement & Marketing Responsibilities (55%)

• Organize and maintain Camp Mendocino media archive and create opportunities for other Camp staff to contribute image and video files
• Collaborate with the Boys & Girls Clubs of San Francisco marketing team, and across Camp program departments, to collect stories about Camp Mendocino’s impact
• Align with the Camp Mendocino and Boys & Girls Clubs of San Francisco’s brand guidelines to capture high-quality, effective and consistent social media content that engages diverse audience segments using platforms that may include: Facebook, LinkedIn, Instagram, and Youtube
• Spend time taking pictures throughout Camp (in village, at activities, etc.) to ensure all aspects of Camp are highlighted through the photographs, and share highlights with a slide show at the end of each session
• Regularly maintain all photography and media equipment
• Manage parent/guardian communication platform app, called Campanion, with regular posts that showcase daily life at Camp
• Ensure emails between campers and parents/guardians are distributed regularly 
• Support in the Camp administrative office as needed with basic administrative tasks including answering phones, sending emails, organizing supplies, and supporting general office operations
• Participate in regular leadership meetings to develop a holistic understanding of Camp programming and the camper experience
• Participate in Camp activities, such as: talent shows, camp fires, and flagpole
• Engage campers with a positive attitude, including participating in cheers, talent shows, and overnight hikes
• Other duties as specified by direct supervisor

Staff Engagement & Communications Responsibilities (10%)

• Support Director of Staff Experience in ensuring good cross-department communication, including using Canva to create flyers/signage for important announcements and events
• Manage upkeep for the Camp News Board, which includes written announcements and information for campers and staff
• Capture photos/video of staff in specific roles for use in future hiring and recruitment materials
• Capture photos/video of staff activities and events, creating an end of summer slideshow/presentation that captures the staff experience

Retail Responsibilities (35%)

• Supervise the Canteen Coordinator in maintaining an accurate inventory count at all times
• Support the Canteen Coordinator in maintaining a clean, organized, and inviting storefront
• Partner with Canteen Coordinator to reach weekly sales goals
• Run a point of sale system for camper, staff, and guest purchases
• Accurately manage cash box
• Effectively use online sales system
• Run weekly reports to track sales goals, inventory, and sch