Senior Director, Clinical Quality and Safety

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

The Medical Affairs mission is to continually improve and expand our care delivery programs, practices, and outcomes as we build precision mental health care for our customers. 

The Senior Director of Mental Health Clinical Quality and Safety will lead and oversee the development, implementation, and continuous improvement of clinical quality initiatives, standards, and programs within our mental health services. This role combines strategic leadership with clinical expertise to ensure that our mental health programs meet or exceed industry standards, deliver high-quality care, and foster innovative approaches to clinical programming. The Senior Director will work closely with interdisciplinary teams to align clinical quality efforts with organizational goals, regulatory requirements, and best practices in mental health care.  This role will be a full-time employee role and report directly to the Chief Medical Officer.  

What you’ll be doing:

• Provide Strategic direction and oversight of our clinical quality program for providers and coaches across multiple clinical care program functions to include reactive and proactive components of quality oversight
• Evolve and execute our ongoing strategy to ensure the adoption and execution of measurement-based care and other care best practices 
• Develop MH HEDIS metrics and improvement plans to continually improve metrics with our health plan partners. 
• Collaborate effectively with the Provider Operations, Clinical Services, Data Products and Product teams to support the evolution of existing clinical safety and quality initiatives
• Coordinate and manage cross-functional tasks and deadlines to ensure alignment with internal timelines, proactively escalating risks to leadership when necessary
• Evaluate existing clinical programs with recommended design enhancements and quality improvements, consulting with and providing recommendations to the Product, Operations, and other key stakeholders.
• Work with clinical teams to help maintain and manage clinical safety policies and procedures that are compliant with local, state, and federal regulations
• Partner with Product Marketing, Sales, and Customer Success teams to ensure new and evolving clinical initiatives and features are represented appropriately in the market
• Represent Spring in external conversations with employers, health plan customers and prospects in representing our clinical approach to care and clinical product abilities

What success looks like in this role: 

• Maintain response and completion SLAs for all QOC events
• Drive continuous outcome improvement across all care programs
• Drive continuous safety risk mitigation improvement across all care programs
• Expand and improve provider training across all care programs
• Build new quality and safety programs as needed to improve outcome reliability
• Maintain current accreditations and execute achievement of new targeted accreditations<