Customer Success Manager

<h3>Company Description</h3><p><strong>Vanongo</strong> is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on the post-checkout part of the journey provides upsell capabilities during the delivery.<br/> Vanongo<strong> </strong>brings consumer-centric tech to the world of urban last-mile delivery.<br/> We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of the journey and enabling upsell capabilities during the delivery.<br/>  </p><h3>Job Description</h3><p>We are looking for an experienced <strong>Customer Success Manager</strong> to join the VanOnGo team! </p><p>As a Customer Success Manager you will play a crucial role in ensuring the success of our clients by managing their experience with our last-mile logistics platform. You will also be responsibile for fleet management to enhance the overall efficiency and performance of the delivery process. This role requires a combination of excellent customer relationship skills, technical proficiency, and a deep understanding of logistics operations. </p><p><strong>Responsibilities</strong>:  </p><ul><li>Build and maintain strong, long-lasting relationships with key clients to understand their business needs, goals and challenges.  </li><li>Act as the main point of contact for clients, addressing inquiries and providing timely support. </li><li>Build trusted network of logistics partners and couriers </li><li>Onboard new logistics partners and couriers </li><li>Conduct onboarding sessions to familiarize clients with our fleet management solutions. </li><li>Provide training sessions to ensure clients maximize the potential of our technology. </li><li>Collaborate with internal teams to resolve technical or operational challenges. </li><li>Analyze key performance indicators to measure the success of fleet operations. </li><li>Generate regular reports for clients, highlighting achievements and recommending improvements. </li><li>Provide feedback to internal teams for product enhancements and improvements. </li></ul><h3>Qualifications</h3><ul><li>Proven experience in customer success management, preferably in a technology, logistics or fleet management industry.  </li><li>Knowledge of the Romanian last mail delivery market will be a big plus.  </li><li>Familiarity with fleet management software and tools.  </li><li>Strong analytical and problem-solving skills.  </li><li>Excellent communication and interpersonal abilities.  </li><li>Ability to work collaboratively in a cross-functional team environment.  </li><li>Proactive attitude and a commitment to delivering exceptional customer service.  </li><li>Bachelor's degree in Business, Logistics, or a related field.  </li><li>Language skills - English, Romanian (Russian will be a plus) </li><li>The candidate must live in Bucharest and have a car. </li></ul><h3>Additional Information</h3><p><strong>In return, we offer:  </strong></p><ul><li>Competitive compensation and B2B contract </li><li>A chance to shape the product as we actively develop. </li><li>An open and transparent work environment that utilizes OKRs methodology. </li><li>Autonomy to achieve common goals without micromanagement. </li><li>Opportunities for personal and professional development. </li><li>A dynamic and diverse team with unique backgrounds and interests! </li></ul>