Director of Product

Director Of Product

WHY TEXTUS

TextUs on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and delivering measurable results, our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders.

At TextUs, every team member is empowered to make a difference. Our collaborative and data-driven culture, combined with the guidance of a proven leadership team, ensures you have the resources and support to excel. Together, we’re building the future of mobile-first, conversational engagement and redefining what’s possible for businesses and their stakeholders.

CORE RESPONSIBILITIES:

• Strategy: 
• Acquires deep knowledge of our product, customers and domain.  Seeks to understand our competitive landscape.  
• Works cross-functionality to vet new solution opportunities, assist in identification of new markets, and new use cases. 
• Contributes to the overall product strategy and roadmap in partnership with the senior leadership team.
• Customer Alignment: 
• Meets with customers, sometimes highly strategic customers, to identify new opportunities, determine product market fit, and validate features.
• Implement and manage sustainable processes for understanding customer challenges / requirements, prioritizing product / feature concepts, and AB testing live features. 
• Become an expert at understanding and mining customer satisfaction / NPS data, support tickets, and utilization data to inform requirements analysis and prioritization. 
• Meet with dissatisfied customers to address their concerns.
• Partner Development: 
• Meets with partners to understand their challenges, requirements, and technical infrastructure / APIs. 
• Ideate, develop, and prioritize product and feature concepts for development. 
• Expertise at working with the partner's sales, marketing, and support organizations for structured requirements intake, training, enablement, and product marketing.
• User Experience: 
• Lead the UX Design effort to ensure features are usable and intuitive for our customers in partnership with Engineering.  
• Strong commitment to defining clear use cases, and creating clear personas. 
• Cadence: 
• Works closely with Engineering to ensure solutions are feasible. Scope out solutions and estimate timelines for development.  
• You have a strong commitment to phasing work, so that value can quickly be achieved. 
• Oversee our SDLC process and ensure its continuous improvement.
• Cross-functional Communication and Collaboration:  
• Cultivates healthy, productive relationships with all members of the TextUs team. 
• Seeks to understand the needs of each part of the organization and aligns GTM communications/assets to meet those needs. 
• Expertise at working with sales, marketing, and support for structured requirements intake / prioritization and outbound positioning, training, and enablement.
• Continuous Improvement: 
• Identifies areas of opportunity for improvement within the company. 
• Authors Objectives and Key Results (OKRs) for Product and leads Product toward successful outcomes.
• Leadership:  
• Coaches/mentors the Product and UX Design teams. 
• Demonstrates a commitment to career pathing and leveling up the team. 
• Provides guidance and leadership to their peers across the organization in support of the growth of the organization as a whole. 

WHO YOU ARE:

• Natural product evangelist and your orient toward building strong relationships with key stakeholders. 
• Guide and remove roadblocks while establishing clear expectations and goals. Delivering the best value for our customers is important to you
• Proven experience running Lean/Kanban development flow within an early stage growth company. 
• Advocate for high alignment between Product and Engineering. 
• Embrace a continuous integration/continuous deployment (CI/CD) environment which includes daily releases.  
• Create a team environment where we follow our core values, listen, support, and respect each other, have space to make mistakes and learn from them, but ultimately strive for owning and building quality products and challenging ourselves to improve.