Revenue Efficiency Team Lead

Position: Revenue Efficiency Team Lead
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday - Friday

Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:
As a Revenue Efficiency Team Lead at West Shore Home, you will be responsible for the Efficiency calendar and revenue for assigned regions, as well as supporting the Revenue Efficiency Coordinators’ KPI achievements. The role will conduct daily analysis to align the schedule and is responsible for ensuring jobs are progressing to install, minimizing calendar errors through a detailed auditing process, maximize calendar efficiency, and train and develop Revenue Efficiency Coordinators through live coaching.

Key Role Accountabilities:
• Find opportunities to optimize resources daily to drive revenue and calendar efficiency, ultimately leading to achieving assigned regions monthly revenue targets.
• Monitor Efficiency Coordinators performance against goals/objectives and provide real time feedback and coaching.
• Responsible for being the last line of defense in Inside Operations by ensuring all appointments are accurate, scheduled, and confirmed with the correct customer expectations.
• Support the Manager by delegating key objectives to Efficiency Coordinators daily and ongoing throughout the day.
• Audit the pre-installation and installation schedule and revenue tracker for accurate information, including headcount availability, calendar blocks and revenue.

Must-Have Requirements:
• High school diploma or equivalent required
• 2 year’s Customer Service experience preferred.
• Meets all EQS expectations.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Benefits:
• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/

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It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.