Associate Specialist, Engagement, PL Service Operations

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

Summary:  

Engagement Ops consists of effective communicators who are highly collaborative, creative, and responsive to meet the needs of educators by supporting a successful implementation of Curriculum Associates products through the scheduling of professional learning sessions.  Associate Specialists work to build proficiency and expertise within the core functions of their role. As Associate Specialists gain experience within product knowledge and portfolio management the make-up of their scheduling portfolio will adapt with the knowledge and experience gained to support in meeting the business need.  

Essential duties/responsibilities:  

Schedule professional learning sessions with individual sites or multi-site district implementations   

Consistently reach out to educators via email, zoom meetings, and phone calls    

Must maintain accurate session planning notes to streamline shift handoff to Resource Strategy Ops for assignment and PL Specialist for session planning   

Must support accurate record keeping within individual portfolios including updating work types to reflect recommended PL, contact information, and monitoring reconciliation to ensure accurate delivery    

Must have a working knowledge of regional and national capacity to meet scheduling demands. 

Must collaborate with Sales, PSMs, and PL Leads within individual portfolio to ensure implementation alignment. This could include implementation meetings or BOY/MOY/EOY to plan unscheduled PL sessions.   

Required Job Skills and Abilities:  

Capability to prioritize high volumes of work with intrinsic motivation to meet elevated levels of success.    

Ability to be strategic and solutions-oriented to engage customers.   

Knowledge of CA’s professional learning offerings and products with continued persistence to deepen command of content as content and products evolve.   

Develop, adapt, and maintain management systems to support portfolio scheduling by gathering, verifying, interpreting, and acting on account information from various sources.    

Ability to analyze data to drive scheduling strategies and targeted educator communication to secure buy-in.    

A foundational understanding of regional and national capacity and certification to meet scheduling demands.   

Strong listening skills, effective written and verbal communicator able to tailor information to different audiences based on context   

Highly organized and detail-oriented with ability to leverage multiple data sources to make quick and effective decisions   

Seeks opportunities to drive continuous improvement and efficiency via systems-focused thinking  

Strong problem-solving skills and confidence; approaches obstacles with solution-oriented mindset, creativity, objectivity, authority, calm, and professionalism   

Skilled at relationship-building with a relentless service orientation, focused on delivering the best possible outcome to internal and external stakeholders   

Required Education and Experience:  

A minimum of 1 year of experience in