Sr. Business Analyst

Where Human Connection Fuels Possibility ​

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

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Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​

We have a passion for excellence and genuine care for the people making it possible.

The Sr. Business Analyst will help onboard and support clients on the Retail Performance Platform (RPP), Maritz’s next-generation, cloud-native platform designed to power incentive, recognition, and engagement programs at enterprise scale. This role partners with Client Success, Implementation, and Technology teams to translate client goals into clear requirements and configuration decisions, ensuring each onboarding is delivered efficiently while leveraging RPP’s shared, configurable capabilities.

RPP brings together program administration, participant engagement, communications, and performance analytics into seamless digital experiences. The Sr. Business Analyst ensures each client onboarding is defined with the right balance of speed, flexibility, and governance by capturing end-to-end workflows, decision points, data needs, integration touchpoints, and program rules so teams can deliver a successful launch and measurable performance outcomes.

In this role, you will lead discovery and documentation for client onboardings that may include integrations, configurations, and customizations. You’ll facilitate requirements workshops, document program and data specifications, analyze impacts across existing RPP capabilities, and partner with architects and developers to confirm solution approach. You will also collaborate with Quality Assurance and client stakeholders to ensure requirements trace to test coverage and UAT readiness, and that changes are managed throughout the onboarding lifecycle.

This role offers the opportunity to work on a modern, multi-tenant platform that is actively replacing legacy systems while enabling new client growth. You’ll contribute by driving clear onboarding requirements, reducing rework through strong documentation, and helping teams deliver reliable integrations and configurations that scale across programs and clients. During slower onboarding periods, you may also support analysis and requirements work for legacy platforms to help maintain continuity for existing clients

What You’ll Be Doing

20% | Project & Requirements Documentation / Change Control - Own the creation and maintenance of comprehensive onboarding documentation, including Business Requirements Documents (BRDs), configuration specifications and workbooks, data mapping documentation, current- and future-state process flows, and requirements traceability artifacts. Manage requirements change control throughout the onboarding lifecycle. Partner closely with Client Success, Technical Project Managers, developers, integration engineers, and subject matter experts to validate solution approaches and evaluate tradeoffs related to scope, timeline, usability, and performance within a multi-tenant RPP environment

20% | Requirements Discovery & Solution Definition - Lead structured discovery efforts to elicit, analyze, and translate client objectives into clear, testable requirements and user stories for integrations, configurations, and customizations. Synthesize input from diverse client stakeholders and internal teams, break down high-level needs into detailed business rules and scenarios, and differentiate between stated requirements and underlying business needs. Define acceptance criteria and appropriate non-functional requirements (e.g., security, performance, availability) aligned with RPP platform capabilitie