Jobs and Careers
UN
Customer Service Management
University of UtahSalt Lake City, United Statesfull_timeVerifiedPosted 2 Jun 2026
💰 $47,500/yr
About the role
Details
Open Date
06/02/2026
Requisition Number
PRN45242B
Job Title
Customer Service Management
Working Title
Hospitality Operations Assoc
Career Progression Track
M00
Track Level
FLSA Code
Administrative
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Variable
Work Schedule Summary
Hours: Most hours will take place during Monday–Friday in 8 hour shifts between 7:00am to 11:00 pm. Exact hours can be determined based on operational needs and staff schedule. Some evening or weekend hours may be required to support operational needs and maintain a working understanding of building activity.
Essential Personnel: This position is considered essential personnel for the department and may be required to assist during emergency situations or critical operational periods.
VP Area
President
Department
00307 - Housing
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
47500.00
Close Date
07/01/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The “U” is a Big 12 Conference institution with over 33,000 students. Housing & Residential Education houses more than 5,000 residents and continues to grow, with new buildings planned as part of the Campus Master Plan.
Housing & Dining Programs and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientations, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with our residents.
The Hospitality Operations Associate – Lower Campus is a full-time professional staff position within Housing & Dining Programs and the Auxiliary Division at the University of Utah.
Reporting to the Senior Hospitality Operations Manager for Resident Services, the Hospitality Operations Associate supports the daily operations of the hospitality desk at Kahlert Village and other lower campus desks. This position ensures the delivery of high-quality customer service to residents, guests, and campus partners while maintaining efficient front desk operations including access management, package and mail services, and resident support.
The Hospitality Operations Associate provides day-to-day operational support for the desk and serves as a professional staff presence providing supervision and mentorship of student desk employees. This role plays an important part in maintaining consistent service standards and supporting key operational periods including move-in, move-out, break housing, and summer conference operations.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Front Desk Operations
- Provide exceptional customer service to residents, guests, and campus partners utilizing the hospitality desk.
- Serve as a point of contact for residents seeking assistance, information, or support.
- Maintain consistent front desk coverage and support operational continuity as the desk is considered an essential service.
- Assist with general desk operations including guest inquiries, resident assistance, and administrative tasks.
Access and Key Management
- Assist with the distribution, tracking, and management of building keys and access cards.
- Maintain accurate records related to access control and key management.
- Support lockout assistance and access-related service requests.
Package and Mail Services
- Assist in the receipt, organization, and distribution of resident packages and mail.
- Maintain organized and secure package storage areas.
- Support accurate logging and tracking of deliveries.
Student Staff Support
- Provide mentorship, guidance, and operational support to student desk employees.
- Assist with training programs, staff orientations, and ongoing development of student staff.
- Communicate operational concerns or performance issues with supervisor
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