Senior Manager, UX Research

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Architects and executes interaction and visual design, as a part of a multi-disciplinary team, drawing on results from user research, content strategy and workflow analysis. Applies contemporary user experience methodologies to the design and development of engaging user interfaces for websites and applications. UX design provides highly analytical and journey-driven paths to fuel creative UI/visual design for a complete end-user experience. Develops prototypes, mockups, wireframes, task flows and other visuals. Conducts user research and usability testing to measure quality of user's experience when interacting with digital websites or applications.

Responsibilities

User Research and Usability

• Coordinates user research plans across multiple functional domains of responsibility

• Coordinates with usability vendors when necessary

• Determines user research methodologies to optimize data collection

• Interacts with stakeholders to determine requirements and set expectations

• Observes user research sessions

• Consolidates user research data across multiple functional areas where appropriate

• Presents results to stakeholders

• Ensures user research plans and methodologies are rigorous, consistent and thoughtful Information

Architecture

• Ensures examination and implementation of information architecture structures across multiple sites and/or applications is rigorous, consistent and thoughtful

Interaction Design

• Provides site/application-level creative direction across multiple functional domains of responsibility

• Presents, defends and articulates design work in design reviews with colleagues and stakeholders

• Ensures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtful

• Researches interaction design trends

Visual/UI Design

• Provides site/application-level creative direction across multiple functional domains of responsibility

• Presents, defends and articulates design work in design reviews with colleagues and stakeholders

• Ensures interaction design patterns across multiple sites and/or applications are rigorous, consistent and thoughtful

• Researches interaction design trends

Prototyping

• Creates and proposes prototyping standards and toolsets

• Determines need for prototyping efforts, based on functional complexity and requirement specifics

• Socializes prototypes via design reviews or 1:1 usability sessions

UX Strategy/SME Consultation

• Applies critical thinking to a variety of complex user problems, taking into account user needs, business objectives and technical constraints

• Evangelizes adoption of UX principles/strategy across

Marketing cross-functionally

• Creates and implements strategies that improve user experience through design

• Oversees the user experience from onboarding, error correction, and to completion

• Helps scope UX resources needed

People Management

• Provides leadership and direction to the team, through managers

• Accountable for the performance and results of direct reports and maybe a larger or multiple teams

• Responsible for: - succession planning - performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations - GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations - talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values Resource and Budget Management

• Decisions are guided by policies, procedures and business plan - that are agreed upon by upper management

• Works closely across Marketi