English Customer Support Agent - Weekends

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 400.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for Customer Support Agents for our site in Seville.

Purpose of the role:

Your primary role will be to provide exceptional customer service to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

• Responding to customer inquiries and providing timely and accurate assistance via various communication channels, including email, and chat
• Troubleshooting and resolving customer issues, ensuring their satisfaction and retention
• Documenting and maintaining records of customer interactions and transactions
• Offering product or service information and guidance to customers
• Collaborating with cross-functional teams to escalate and resolve complex customer issues
• Identifying trends in customer inquiries and providing feedback to improve products, services, or processes

Requirements

• Fluency in English at a high/native level.
• Fluency in Spanish is an advantage.
• Customer service experience is a plus.
• Strong interpersonal and problem-solving skills.
• Excellent skills in written and verbal communication
• Ability to work in a fast-paced, dynamic customer service environment.

Benefits

• Permanent Contract, 16 hrs on the weekends
• Salary conditions: 7026.41€ gross/year
• Established career path to grow within the project
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Excellent work environment, great colleagues, social arrangements and personal development