Outside Sales Manager (Green Bay, WI)

I. Job Summary

Maintains and generates profitable revenue by leading a team of sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.

II. Essential Duties and Responsibilities
 

• Manages the Area’s proactive account retention program and assigns retention responsibility to the appropriate account managers.
• Maintains and reinforces the corporate retention strategy and design with the Retention Team.
• Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
• Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.
• Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.
• Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
• Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies including meeting price increase goals.
• Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.
• Analyzes lost business trends and recommends corrective actions.
• Provides expert industry knowledge and interpretation of regulations to retention team and customers.
• Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
• Interviews and recruits qualified candidates for retention positions.
• Other duties as assigned.

III. Qualifications 

A. Required Qualifications 
 

• Bachelor's Degree (accredited) or in lieu of degree,
• High School Diploma or GED (accredited) and five (5) years of business-to-business sales
• 5 years relevant work experience (in addition to the education requirement)

B. Preferred Qualifications 

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To