Manager, Regional Service Delivery

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.

Responsibilities

• Logistics & Transportation:• Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.• Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.• Coordinate with carriers and vendors to maintain service quality and mitigate risk.
• White Glove Service Management:• Lead and support white-glove teams responsible for: ◦ Rack installation in data centers.◦ Delivery and staging of components such as servers, cabling, and network hardware.◦ Debris removal and site cleanup post-installation.◦ Conduct site surveys and risk assessments for new data center projects.◦ Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs.◦ Ensure compliance with industry regulations, security standards, and contractual obligations.
• Team Leadership & Operational Excellence:• Recruit, train, and mentor white-glove service teams.• Foster a culture of safety, accountability, and operational excellence.• Coordinate scheduling and resource allocation for multiple concurrent projects.• Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.• Monitor service performance, identify improvement opportunities, and implement corrective actions.• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Customer Experience:• Act as the primary point of contact for clients during delivery and installation projects.• Ensure professional on-site conduct and timely resolution of customer inquiries.• Provide proactive communication and status updates to internal and external stakeholders.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $120,140.00-$180,200.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education• Bachelor's Degree (required) Experience• 6+ years of experience in service delivery, logistics, or data center operations (required) Knowledge, Skills, and Abilities• Proven expertise in managing high-value shipments and white-glove services. High• Strong knowledge of rack installation, cabling, and data center infrastructure. High• Excellent leadership, communication, and problem-solving skills. • Familiarity with ISO, OSHA, and TAPA standards. High• Experience with risk assessment and site survey protocols. Medium• Proficiency in project management tools and reporting systems. Medium

What AIT Can Offer You

In addition to your base compensation, you may be eligible for commissions up to 6% based on specific sales goals and objectives (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more tha