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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a motivated and detail-oriented process enthusiast and business application developer to join our digital workplace teammate support team. This is an exciting opportunity for an individual with a strong passion for technology and a desire to build a career in IT Service Management (ITSM) using the ServiceNow platform. You will gain hands-on experience in developing and analyzing solutions, collaborating with cross-functional teams, and making a real impact on our business operations. If you have ever had a sub-optimal support experience and you knew exactly how you would fix it if you had the chance, this is your chance to be a part of a team of change agents! You will have a strong pension for data and how it can identify unseen problems, focus efforts, and help measure value opportunities and success. Come be a part of our team where we are working on implementing technology solutions that optimizing experience, drive process efficiencies and reduce operating cost.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position will be office-centric 4 days a week in one of the listed Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 
1. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
2. Analyzes possible solutions using experience, judgment and precedents.
3. Works under moderate supervision.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and two years of experience or an equivalent combination of education and work experience.
2. Knowledge in information systems and ability to apply that knowledge in practice.
3. Ability to manage competing priorities.
4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
5. Experience participating in IT projects.
6. Ability to communicate complex information in straightforward situations.

Preferred Qualifications:
1.    Bachelor's degree and three years of experience.
2.    Banking or financial services experience.
3.    1-3 years of experience with low code or no code process development (ServiceNow Preferred) for ITSM, workflows, or related business operations implementations. 
4.    Innovative thinker that can assess and drive discussion around business processes to identify problems and opportunities for technology solutioning and product optimization.
5.    Experience transitioning process improvements into technology solutions via automation or low code capabilities. 
6.    Familiarity and experience with SDLC and Agile methodology, understanding the principles and framework of developing and implementing user stories. 
7.    Business application testing experience.
8.    Strongly prefer: ServiceNow Certified Systems Administrator (CSA) certification.
9.    Nice to have: