Client Relationship Representative

Company Description

About Us

At Shine Social Brand, we believe in creating impactful brand experiences that drive real results. We are not just a marketing agency—we are a team of strategists, designers, and innovators committed to helping businesses shine. Headquartered in Houston, TX, we work with clients across various industries, delivering solutions that blend creativity and strategy. Our culture is fast-paced, collaborative, and rooted in continuous growth.

Job Description

Job Description

We are seeking a Client Relationship Representative to serve as the primary point of contact for our clients. This role is ideal for someone who thrives in a fast-paced environment, is passionate about client satisfaction, and has a strong attention to detail. You will play a key role in ensuring that each client’s needs are met with precision and care.

Key Responsibilities

• Act as a liaison between the company and clients to manage expectations and ensure satisfaction.

• Build and maintain strong, long-term client relationships.

• Coordinate with internal teams to fulfill client requests in a timely and accurate manner.

• Prepare and deliver progress reports and account updates.

• Address client concerns with urgency and professionalism.

• Identify opportunities for upselling and expanding client engagement.

• Track client interactions and maintain updated records in CRM tools.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (preferred).

• 1–3 years of experience in client services, account management, or a similar role.

• Excellent verbal and written communication skills.

• Strong problem-solving and organizational abilities.

• Ability to multitask and prioritize effectively.

• Proficient in Microsoft Office Suite and CRM systems.

Additional Information

Benefits

• Competitive salary: $55,000–$61,000 annually.

• Opportunities for career growth and professional development.

• Collaborative and supportive team environment.

• Health, dental, and vision insurance options.

• Paid time off and company-recognized holidays.