Technical Sales Service Representative

POSITION TITLE: Technical Service Representative

Location: Montgomery, AL

 

Summary

The Diageo Technical Service Representative will mainly be assigned to manage and continually improve the supply chain between Pratt Industries manufacturing sites and Diageo MG – located in Montgomery, AL, but may also be tasked to support other Diageo supply chains as needed. Communication, relationship creation and maintenance, focus on making data driven decisions, a standardized process mindset, use of standardization tools, use of statistical tools (inferential, predictive, and descriptive), calculation and documentation of Key Performance Indicators (KPIs), and follow through on deliverables are key to success in this role.  

DUTIES AND RESPONSIBILITIES

• Single Point of Contact (SPOC) between Pratt Industries and Diageo sites within assigned supply chain.
• On-site support of the Pratt Industries to Diageo Montgomery with focus on the following:
• Safety (Diageo TSR, Other Pratt Employees, and the Customer Safety)
• Presentation (Incoming Material Quality and Appearance)
• Operations (Material Quality and Customer Machine Interface)
• Improvement (Overall Supply Chain, Associated Processes, Pratt Industries Profitability, and Customer Cost Savings)
• Lagniappe (Something extra for the customer. Ways that Pratt Industries provides products and services that are superior to the rest of the industry)
• Determines, understands, and documents customer issues, constraints, and opportunities for supply chain improvement.
• Effectively communicates documented customer issues, constraints, and opportunities for supply chain improvement to Pratt Industries supply facility.
• Takes the lead (in a data driven manner) in driving to root cause(s), data-based solution creation, and drives change process(es) to address issues and solidify long lasting solutions.
• Leads Weekly Direction Setting activities for Pratt Industries team and follows through to assure that deliverables and aligned to deliverable dates are met.
• Calculates and publish KPIs (i.e., DPPM, OTIF%, DR%) on a weekly and monthly basis.
• Identifies areas to maximize resource return on investment (ROI) for customer and Pratt Industries.
• Works closely with Pratt site Customer Service representative (CSR) and Strategic Accounts Project Manager to deliver new items and other projects in a timely manner.
• Supports Pratt Industries Site Quality Assurance (QA) Manager and / or other Pratt Industries colleagues in complaint on material (COM) research, identification of root cause(s), and developing / delivering a holistic and long-lasting resolution(s).
• Works closely with the production teams at both the Pratt Industries supplying Site and Diageo site.
• Leads Pratt Industries / Diageo process improvement projects, with Strategic Accounts.

 LANGUAGE SKILLS

• Excellent communication skills (both verbal and written).
• Excellent presentation skills (both in person and via electronic format).
• Ability to speak effectively before groups of customer’s leadership and employees, and/or Pratt Industries Leadership and employees.
• Ability to effectively communicate with all levels of Pratt Industries and Diageo organizations.
• Able to read and interpret documents such as sales reports, safety rules, operating and maintenance instructions, training, procedure manuals, customer specifications, print cards, CAD designs, etc.
• Ability to write and publish routine reports and correspondence.

 REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
• Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
• Creation and implementation of standardization.
• Familiarity with and ability to employ data collection and statistical tools, or willingness to learn and then apply learnings.
• Familiarity with KPI calculation and meaning of calculated results, or willingness to learn then apply learnings.
• Ability to create and employ visual and written decision-making tools, or willingness