Technical Support Specialist ( Tier 3, Tier 4)

Description

COMPQSOFT Inc. is seeking a Technical Support Specialist ( Tier 3, Tier 4)  to augment our SUBMEPP  team at Portsmouth NH  Provide advanced Help Desk and operational support for IT systems including monitoring, incident response, maintenance, patching and compliance on the NIPRNet as well as ATO compliance and RMF for approved Red Hat and Windows OS’s utilizing physical and virtual environments. This operational support is defined as Tier 3 which includes implement, configure, and optimize IT systems such as MS Access legacy applications, SMMIS, Ebusiness solutions suite, iForecast, SharePoint, Windchill, and MSWP on the NIPRNet network in a Government provided environment. Evaluate and determine computing resource requirements.  

Requirements

  - Provide Tier 3 level IT support and help   desk ticket resolution.
 - Analyze and resolve help desk   tickets.
 - Meet Service / Support Level   Requirements.
 - Provide CM support and test,   deploy, and maintain all approved software. Apply STIGs, updates, and   patches.
 - Follow all change management and   engineering review processes to avoid system outages and downtime.
 - Ensure changes are completed IAW   project schedules.
 - Document escalated tickets using   the ticket tracking system.
 - Coordinate with Government and   contractor personnel on system redesigns and change implementations.
 - Identify, troubleshoot, remediate,   document, and perform AARs for all system of system function outages.
 - Monitor system logs, automated   systems, and opened tickets for IT system outages; initiate incident response   procedures;    

     and take corrective actions as necessary.
 - Support back-up and restoration   services.
 - Implement DoD security   enhancements to include PKI authentication methods.
 - Request, install, and track   expiration of all DoD certificates on IT systems.
 - Coordinate with Tier 1 and Tier 2   for system, development, and software changes impacting end user support.   
 - Address workstation and server   issues. 

Certifications:   Cloud+ or SSCP  or CompTIA SEC+ 

Experience: 5   years   IT   Level/Sensitivity Designation: IT-II (T3)   

Clearance: US   Citizen with SECRET