Staff Customer Integration Engineer

Who We Are

Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and more reliable and efficient than ever before. The Aurora Driver is a self-driving system designed to operate multiple vehicle types, from freight-hauling semi-trucks to ride-hailing passenger vehicles, and underpins Aurora Horizon and Aurora Connect, its driver-as-a-service products for trucking and ride-hailing. Aurora is working with industry leaders across the transportation ecosystem, including Toyota, FedEx, Volvo Trucks, PACCAR, Uber, Uber Freight, U.S. Xpress, Werner, Covenant, Schneider, and Ryder. For Aurora’s latest news, visit aurora.tech and @aurora_inno on Twitter.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods to where they need to go, and make mobility more efficient and accessible for all. We are searching for a Staff Customer Integration Software Engineer to join the Aurora Services Platform Engineering team and take on a critical role in building Aurora's logistics and rideshare integrations with key customers.

The Aurora Services Platform Engineering team creates services and web applications that enable commercial operation of autonomous vehicle fleets at scale. Our mission is to build the software used daily to enable the business side of our platform - accepting load & rideshare requests, evaluating route feasibility, assigning work to autonomous vehicles, and managing their operation. As Aurora prepares to massively scale its fleet and integrate with customers on an API level, the tools we build will be critical to the efficient daily operation of our business.

As a Customer Integration Software Engineer in Aurora Services Platform Engineering, you will join a team that builds interactive tools, services, APIs, and onboard modules used to connect with customers and drive commercial workflows executed by autonomous vehicles. You will add new features to existing products and greenfield completely new ones. Your contributions will have a significant impact on the way fleet operations function at Aurora. 

In this role, you will

• Build & support scalable, reliable transportation APIs and backend services that will serve as the entry point for customer integrations into Aurora’s autonomous fleet operations ecosystem.
• Work closely with external customers to understand their workflow & technical requirements and provide guidance on integrating their transportation management systems with Aurora's external API.
• Collaborate with customer engineering teams to identify and troubleshoot any integration issues that arise during the integration process.
• Work closely with Aurora Services Platform Engineering teams to design and implement new workflows for the commercialization of Horizon and Connect products.
• Develop and maintain documentation, including integration guides and API reference material, to support external customers in their integration efforts.
• Drive product design and development discussions to ensure that customer integration needs are taken into account.
• Provide technical leadership and mentorship to junior members of the engineering team.

You will be a good fit if you have

• Proven experience in customer or client-facing roles, with a strong track record of building relationships with external customers and successfully implementing collaborative projects.
• 5+ years of experience in software engineering, with a focus on building public REST APIs and backend services.
• Phenomenal communication skills. We build software for people. We build software with people. You know how to write an effective technical spec, provide feedback to others, translate technical concepts into understandable terms, and incorporate feedback into your efforts. You value and practice openness, empathy, kindness, and collaboration.
• A bias for action. You will use good judgment to balance speed and quality. You will deliver products that are built in a responsible and sustainable way. You will use a self-starter mentality to thrive in a growing environment where all hands are on deck, and consider no obstacle too big or too small. You will notice where there is a need and will hustle to fill it.
• The drive to make teams stronger. You're excited to work hard and fast to the finish line on new opportunities with a collaborative and integrated team. You will be proactive in engaging conflict with ope