Senior Account Manager - Binghamton, NY or Syracuse, NY (Hybrid)

Title: Senior Account Manager

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

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Job Summary

Working in conjunction with Account Executive (AE) or Producer and following established industry and company guidelines; responsible for managing an assigned book of business; increasing account retention and new business support; and meeting all performance requirements regarding production, quality, and ensuring that no liability associated with errors and omissions occur. Responsible for strategic coordination and execution of day- to-day administrative and customer service activities for assigned accounts, and capable of resolving complex customer service problems, showing the ability for critical thinking and thought process in taking the next step in the best interest of the client, carrier partner and IOA. Serving as a subject matter expert for administrative, customer service and account management team key duties and responsibilities.

What You’ll Do:

• Maintain high degree of technical competence and industry/market expertise
• Exercise discretion and independent judgment to ensure beneficial outcomes for clients and IOA
• Serve as Account Manager Subject Matter Expert answering questions, providing support, and developing solutions to client problems for account team
• Assist in directing day-to-day activities and workflow assigned to administrative, customer service and account management team that are performed on assigned book of business, which include delegation and prioritization of assignment/task, communication on performance expectations, and monitoring execution to ensure performance requirements and timelines are met
• Management and execution of a variety of customer service and value-added service requests/inquiries including but not limited to: account activity; policy administration and insurance placement; billing activity; claims administration; coverage/loss analysis; contract review for insurability; review policy forms and endorsements; review audits; identify errors and facilitate corrective actions; Certificates of Insurance; Evidences of Property; and Cancellation/Reinstatements
• Manage policy expirations for existing clients and work proactively to ensure appropriate actions are taken to facilitate renewals and ensure all new and renewal insurance policies are bound, billed and issued accurately and delivered to the Client/Insured within required timeframe
• Manage new business and policy renewal process in conjunction with AE and/or Producer including but not limited to:
  • Conducting client research and gathering complete underwriting information
  • Conducting Loss Run Analysis
  • Preparing complete and accurate submissions including Acord applications and/or supplemental forms; sending out to market and/or performing Online Rating as required
  • Evaluating and negotiating coverages and pricing
  • Preparing and presenting Proposals
  • Binding coverage and complying with any subjectivity(ies) as required by carrier, Surplus Lines Association and/or IOA
  • Preparing and executing Premium Finance Agreements, when applicable
  • Diligent follow up for Policy Issuance
  • Review all policies, identifying and notifying AE or Producer of any discrepancies and ensuring that all necessary changes are submitted to and issued by the carrier
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