Patient Service Coordinator Ambulatory I - FOH, Dentistry Clinic

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: CSC Dentistry Clinic
FTE: 1.00 (80 hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person

Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

• Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
• Provides navigation assistance to all patients and guests 
• Utilizes the electronic health record accurately and efficiently to perform the following functions:
  • Patient Check-in
  • Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
  • Registration
  • Patient Check-out (Schedule following the standard processes)
  • Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• Ensures personal workspace and patient waiting areas are neat and sanitized.
• Responsible for handling patient financial transactions
  • Cash Box
  • Cash Collections 
  • Credit/Debit card transactions
  • Daily reconciliation
• Promotes the organization and assists in maintaining clinic efficiency
• Check-out patients 
• Provide scheduling support for contracted providers and specialty departments
• Provide support for providers with requests and urgent needs
• Manages special patient needs upon request   
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the