Customer Quality Engineer

About the job:

Texas Instruments is looking for an energetic, service minded engineer, who enjoys helping business to succeed by providing quality support to customers, new product development and manufacturing production operations to ensure that TI’s products are built in accordance with customer and BU quality expectations while maintaining production flow. The Business Quality Engineer helps solve challenging product quality issues to ensure the integrity of components and products produced. This individual proactively drives quality improvement efforts in assigned areas with the goal of achieving "quality entitlement" performance. The role also supports systematic quality improvements and problem-solving efforts with the focus on protecting and improving product quality and satisfying both internal and external customers.

 

Main Responsibilities include:

• Solve challenging technical product quality issues, leveraging deep data analytics, manufacturing process knowledge, and hands-on device evaluation where appropriate.
• Drill down to technical root cause on critical product quality issues. Ensure that products meet or exceed TI’s quality and reliability standards.
• Lead problem resolution and interface with BU development, manufacturing sites, and central quality teams to implement corrective and preventative action (CAPA) on complex systemic issues.
• Drive efficient and comprehensive resolution of internal/external quality excursions to minimize customer impact. Offer world-class response to large quality events.
• Quickly identify and mitigate issues on critical new ramping products.
• Enable efficiencies in processes and tools to reduce both cycle time and quantity of customer returns.
• Act for the BU with regards to global quality events and related CAPA

Minimum Requirements:

• BS degree in Electrical Engineering, Chemical Engineering, Materials Science, Physics, or related engineering fields of study
• 5+ years of relevant experience
• Ability to solve unique complex problems

Preferred Qualifications:

• Strong analytical mindset with the curiosity and drive to get to the root cause of any problem
• Structured and independent work style and comfortable of making decisions in uncertain, high-pressure situations
• Ability to influence outside of the organization
• High sense of ownership, problem-solving attitude and a willingness to be hands-on
• Quality mindset with the understanding of various quality processes (fishbone, 3x5Why, 8D, etc.) 
• Broad technical knowledge of semiconductor technologies, products, circuit operation, test methods, and failure analysis
• Strong problem solving, verbal and written communications skills
• Travel to worldwide manufacturing sites or customers as needed

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
• We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

About Texas Instruments Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.
Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive considerati