Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Senior Learning & Development Manager within PNC's PNC University organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX. This position is primarily based in a location within PNC’s footprint. This role will support the Retail Lines of Business.

We’re Looking for a dynamic, forward-thinking leader who is passionate about empowering teams and revolutionizing the way we develop our employees.

This role is an opportunity to drive real impact through creative innovation, modern learning solutions, and cutting-edge strategies that enhance the skills and confidence of our retail banking teams.

You will be a key member of our Learning and Talent Development leadership team, working closely with partners across talent product enablement, employee relations, leadership development, talent consulting, career advising, HR business partners, and learning & development to drive business impact.

As a leader within the Retail learning and development team you will:

• Lead the charge: develop and execute an engaging, high impact training strategy for retail banking employees that aligns with our business goals.

• Innovate and elevate: leverage digital learning, gamification, microlearning, and other modern techniques to enhance learning experiences.

• Empower our teams: ensure retail employees have the knowledge, skills, and abilities to deliver exceptional client service and meet business objectives.

• Collaborate and influence: partner with leadership, product teams, and stakeholders to identify training needs and create solutions that drive performance.

• Measure and optimize: use data-driven insights to continuously improve training effectiveness and employee engagement.


What makes you a great fit:

• A passion for innovation in learning – you think beyond PowerPoint and embrace new tools and techniques.

• Strong leadership and communication skills, with executive presence and the ability to inspire and influence at all levels.

• A results-driven mindset, with a knack for measuring success and optimizing learning strategies.

• Experience with learning technologies, instructional design, learning vendor management, and blended learning approaches.

• Proven experience in training program development and facilitation, preferably in retail banking

Job Description

• Manages all activities in support of training, education and staff development within the organization.
• Assessing staff learning requirements and developing learning programs to meet career development needs.
• Leading the planning and delivery of learning programs for technical and employee relations issues.
• Working with the training team to establish best practices for the delivery of learning programs.
• Directing the analysis and implementation of learning plans and strategies for the organization in order to maintain and improve effectiveness.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.