Mortgage Processing Manager

Job Description:

Schedule: During training, in office 5 days. After, hybrid 3 days in office and 2 WFH.

JOB DUTIES AND RESPONSIBILITIES:

Management

• Assists VP, Mortgage and Equity Production in managing mortgage processing function by developing and maintaining a work environment that ensures that all employees are accountable for producing quality loan files and for providing excellent member service.
• Ensures the following:
  • Processors perform all job responsibilities in at timely manner and ensuring quality loan files are presented to underwriting.
  • Disclosure desk analysts perform all job duties in a timely manner and ensuring mortgage and equity disclosure packages are accurate and comply with prescribed regulation timelines at time of delivery to members
  • Appropriate documentation is completed and reviewed prior to submitting the loan for review
  • All loan quality benchmarks, productivity standards, and member service levels are met or exceeded.
  • The processing workflow operates smoothly, efficiently, and produces quality mortgage loans.
  • A high level of data integrity and accuracy of all loans as measured by the number and severity of audit/QC exceptions reported  by both external and internal reviews.
• Provide staff with continual, constructive feedback on performance
• Partner with VP, Mortgage and Equity Production in addressing personnel issues and problems in a timely manner, while ensuring consistent documentation and seeking assistance from Human Resources as appropriate.
• Partner with VP, Mortgage and Equity Production to provide feedback on performance reviews as well as setting and developing goals
• Interface professionally with members, business partners and mortgage staff to ensure a successful mortgage process
• Is an active participant of the mortgage management team.  Maintains a dynamic and cooperative relationship with all members to develop smooth process transitions from loan production to pre-closing and closing.
• Champions the goals set by the mortgage management team to staff and others and actively works in support of achieving those goals
• Fosters an environment of overall high employee engagement as represented by staff feedback, employee survey results and a well established and clear communication cycle with staff, team and others
• Collaborate with VP, Mortgage and Equity Production in conducting monthly team meetings to discuss lending objectives, activities, and/or strategies on which to focus.
• Acts in the absence of the manager as needed.
• Assume the role of mentor, advisor, trainer, coach, leader to the Processing and Disclosure Desk Analyst Team by promoting an environment that encourages employee participation in determining how best to serve our members, operate most efficiently, and achieve the goals set by the mortgage management team and Virginia Credit Union.

Pipeline Management - Processing

• Review overall pipeline volume, file flow and processing time frames.
• Monitor mortgage and equity loan pipeline to ensure key performance indicators (KPI’s) are met
• Utilize daily, weekly, and monthly production reports to effectively manage the loan life cycle
• Identifies and follows up on any loans that are in need of attention so as to ensure member and business partner expectations are met or exceeded
• Identifies and assists in solving issues that arise during the loan process
• Works with mortgage management team on a daily basis to resolve roadblocks
• Manage team turns times from applications through closing to ensure closing dates are met
  • Ensure the following:
    • That mortgage and equity applications are processed accurately and the appropriate workflows are utilized.
    • That processor work loads and file assignments are balanced daily.
    • That applications are progressing through the workflow timely
    • A weekly review and prioritization of processor files as well as conduct follow ups on loans experiencing delays
  • Constantly review the processing workflow and make recommendations to facilitate improved communication, increase quality of work performed, and maximize operational effectiveness.
  • Daily review of income based loans as they are assigned to processors to ensure loan requirements are met (i.e FHA, VA, Virginia Housing, FHLB, USDA)
  • Monthly review of the aged pipeline taking of required action
  • Provide feedback to the VP, Mortgage and Equity Production on staff performance as it relates to overall pipeline management
  • Constantly communicate and collaborate with all departments regarding status of to loans to achieve the best outcome for the member and the team.
  • Examine and implement new processes as re