Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a proactive and customer-focused Customer Relationship Specialist, with a passion for building strong relationships. With excellent communication and problem-solving skills, you thrive in a fast-paced environment and are dedicated to ensuring customer satisfaction, retention, and growth.

What you'll do:

As a Customer Relationship Specialist, you will be the primary point of contact for end customers and partners, managing their needs and ensuring a seamless customer experience. You will handle inquiries via email and phone, own cases from start to resolution, and escalate issues as needed—all while fostering long-term customer loyalty.

How you'll make an impact

• Develop a deep understanding of the customers goals, challenges, and desired outcomes.
• Address all incoming inquiries, ensuring resolution within set SLAs and a focus on continuous service excellence.
• Monitor customer health and identify improvement/engagement opportunities and potential risks
• Maintain detailed records of customer interactions and activities in a Salesforce.
• Navigate the organizational structures of individual sponsors to identify key stakeholders and decision-makers.
• Manage and cultivate relationships with secondary contacts 
• Communicate customer feedback and insights to internal teams to drive program direction and continuous improvements.
• Engage in regular communication and updates with internal stakeholders (Signature Account Advisor, PAM, leadership etc)
• Work with Partners as well as various vendors to address technical issues.
• Host or attend regularly scheduled meetings with partner and/or customer to review account status, issues, accomplishments etc.

What you'll bring to the role

• 1-3  years in customer service/support capacity.
• Relationship building skills, possessing a unique blend of customer-centric expertise, relationship-building skills, and a data-driven approach to driving customer success and loyalty. 
• Problem-solving skills, to navigate complex organizations and advocate for customer's needs.
  
• Demonstrated ability to build and maintain strong, trusted relationships with customers at all levels.
  
• Excellent communication, interpersonal skills to effectively tailor messaging to different stakeholders. 
  
• Customer service skills, being passionate about delivering exceptional customer service and driving business impact with a commitment to continuous learning and process improvement.
  
• Experience in cross-functional collaboration to drive engagement,  improvements and adaptability and resourcefulness in dynamic