Edamerica Customer Service Representative-Onsite Knoxville

Description

Job Title: Edamerica Customer Service Representative

Location: Knoxville, TN (Onsite)Class 

Employment Type: Full-Time 

Starting Pay: $16.20/hour + $4.57/hour fringe benefit

Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025.

Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions. 

What You’ll Do:

• Handle inbound and outbound calls with professionalism and attention to detail.· Meet or exceed performance expectations for call quality, productivity, and attendance.· Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

What We’re Looking For

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.
• Exceptional customer service skills.
• High School Diploma (Higher Education Degree preferred)
• Schedule dependability and flexibility.
  • Based on workload, overtime may be required.
• Must pass background check and drug screening.