Administrative Assistant Mechanical Circulatory Support - DUH - Cardiac Assist Device

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

Occupational Summary

The Mechanical Circulatory Support (MCS) Equipment Manager will partner with program leadership to manage all aspects of the MCS equipment, including acquisition, distribution, tracking, and maintenance.  The equipment manager will collaborate with program leadership ranging from the MCS program coordinators, clinical care teams, vendors, patients, and community associates.

 

Responsibilities

• Provide input on guidelines and policies related to MCS equipment management
• Maintain MCS equipment inventory and tracking
• Collaborate with Health System purchasing departments including the Operating Room and Perfusion
• Serve as a liaison with MCS equipment vendors
• Support the MCS patients and multidisciplinary care team with equipment needs
• Collaborate to maintain MCS equipment databases

 

MCS Patient Distribution and Support:

• Disseminate MCS equipment to patients in the hospital and clinic setting

• Provide technical support for MCS equipment

• Obtain donated MCS equipment

• Manage return of products to manufacturer when indicated

 

MCS Hospital Inventory Management – Inpatient & Hospital-based clinic settings:

• Sustain adequate par levels of MCS equipment (new and in-house)

• Maintain back-up and emergency equipment

• Collaborate with clinical engineering and DHTS on deployment and maintenance of equipment including safety checks

• Maintain in-house patient use of equipment

• Supervise equipment expiration dates and complete replacements as needed 

• Manage packaging, shipping and tracking of all MCS equipment returned to the manufacturer or on loan

• Aid the clinical care team with maintenance, cleaning, and proper storage of MCS equipment

 

MCS Patient Inventory Management, Documentation and Billing:

• Document MCS equipment implanted and/or provided prior to discharge or in the clinic setting in patient medical record

• In partnership with administrative assistants, complete MCS database entry for newly deployed equipment or exchanges

• In partnership with administrative assistants, complete charge capture responsibilities upon distribution

 

       MCS Safety and Reporting: 

• Execute patient safety report as necessary

• Act upon medical alert notices and recalls

• Assists in troubleshooting problems with equipment

• Coordinate maintenance and servicing for hospital MCS equipment and MCS equipment in the patient home

• Prepare MCS equipment and pumps according to manufacturer’s procedures and regulations

• Report equipment problems to the appropriate department(s) and/or manufacturer(s)

 

MCS Patient Training and Educate:

• Support clinicians in reinforcing education and training related to equipment maintmaintenanceoperation

Minimum Qualifications

 

Education

High school education or equivalent. Preferred experience in equipment organization and management

 

Experience

 

Two years of administrative support experience in increasing variety and/or complexity