Enterprise Operations Manager

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Enterprise Operations Manager Responsibilities

• Responsible for the overall quality of regional Enterprise Operations Information Technology (IT) service delivery.
• Provide world-class IT technical support to Meta employees in alignment
  with Enterprise Operation objectives and overarching business needs.
• Build and execute a scalable IT support strategy, grow an engaged and talented IT team spanning multiple locations
  to support Meta’s rapid expansion.
• Synthesize IT business requirements, IT feedback, and technical data to drive impact for the customer and execute a scalable IT support strategy,
  working in partnership with Meta’s Customer Experience and Quality and Data program teams as well as regional peers.
• Provide IT leadership, IT strategy, and IT direction for employee
  operations-related functions.
• Participate in discussions with business leaders to understand business goals, market insights, challenges and priorities and optimize IT practices based on
  such understanding.
• Influence Enterprise Operations peers to develop IT strategies ensuring regional IT needs are represented and aligned with the business.
• Plan and drive IT program
  enhancements through defining, optimizing, and managing effective IT business processes and tools.
• Responsible for all aspects of organizational IT design and IT team leadership,
  including hiring strategies and applying a consultative approach to IT resource management.
• Drive the adoption of Enterprise Operations IT solutions, prepare the IT team for new
  products/service releases and stay on the forefront of emerging industry practices.
• Manage Enterprise Operations budget effectively and balance IT needs with financial IT investment.
• Partner with employee Communications department and represent the Enterprise Operations department on a global level, effectively promoting transparent IT communications.
• Manage
  Enterprise Operations vendor and supplier relationships.
• Ensure compliance with IT security protocols and the application of general IT controls in furtherance of Enterprise Operations
  objectives and business needs.
• Travel required approximately 25% of the time.
• The position’s travel requirement of “Travel required approximately 25% of the time” encompasses both international and domestic travel.
• As to frequency, and with regard to domestic
  travel, please note that domestic travel is required for the position approximately 5-7 days per month, based on business needs.
• This would result in about 16% - 23% of domestic travel for
  the full calendar year.
• With regard to international travel, please note that international travel is required for the position approximately 13 days per year, based on business needs.
• This
  would result in about 3% of international travel for the full calendar year.

Minimum Qualifications

• Requires a Master’s degree in Digital Media, Management Information Systems, Computer Information Systems, or related technical field and 3 years of work experience in job offered orin an Information Technology Management-related position. Experience must include 3 years of experience in the following:
• 1. Managing regional Information Technology (IT) at a multinational company
• 2. Leading a global Information Technology (IT) support organization
• 3. Experience providing Information Technology (IT) remote support with emphasis on customer service needs
• 4. Managing Information Technology (IT) professionals, leading strategy across technical spectrum and providing region-specific IT solutions
• 5. Growing and scaling an Information Technology (IT) organization
• 6. Experience managing shifting organizational Information Technology (IT) structures and matrix reporting, with a focus on driving IT support services
• 7. Experience and proficiency in core Information Technology (IT) systems, including Linux, PC and Mac processes
• 8. Performing project management around the launch of a new technical product or tool
• 9. Resolving complex Information Technology (IT) issues and managing IT escalation processes
• 10. Proficiency in client-centric software platforms, software applications, including security and diagramming applications, email architecture, networking, bus