Special Handling Associate Level I

Overview

Provide support for the team by performing work that is primarily routine in nature and specific to the team. Types of works performed may include data entry, including entering, compiling, and validating data, as well as other clerical production activities such as proof, reconciliation and posting. May assist with research and resolving basic problems and perform with a high level of attention to detail and excellent customer service. Works under the close direction of senior personnel in the respective team and expected to possess a moderate understanding of general aspects of the job.  

Responsibilities

Position Purpose:  Provide support for the team by performing work that is primarily routine in nature and specific to the team. Types of works performed may include data entry, including entering, compiling, and validating data, as well as other clerical production activities such as proof, reconciliation and posting. May assist with research and resolving basic problems and perform with a high level of attention to detail and excellent customer service. Works under the close direction of senior personnel in the respective team and expected to possess a moderate understanding of general aspects of the job.  

           

Primary Accountabilities/Responsibilities:

• Maintain prompt and regular attendance
• Maintain an understanding of team expectations and company policies
• Shared responsibility for team phone and e-mail coverage
• Assist on supporting OTC Market Making business clearing through BofAS and Pershing
• Understand different OMS & back-office systems
• Provide back-up coverage for various team specific tasks and responsibilities as needed
• Assist with general questions and inquiries from customers as needed
• Develop and maintain strong relationships with other departments & lines of business
• Accomplish tasks as assigned
• Meet and occasionally exceed job expectations
• Reliable in attaining expected results, timely and efficient
• Requires moderate supervision
• This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary

 

Job Requirements:

• Bachelor’s degree in business, finance or related field or equivalent work experience
• Series 99, or equivalent (or ability to obtain within 2 months of employment)
• Strong critical thinking and analytical skills with high attention to detail
• Effective communication skills – oral and written, with an emphasis on customer service
• Proficiency in Microsoft Office 365 applications
• Ability to take direction, work independently and within a team environment
• Adaptable to change in a highly regulated industry

Class:  Full-time, Non-exempt

           

Physical requirements/Working conditions:

• Dynamic, time-sensitive environment
• Regular fixed schedule, with occasional, but rare, travel, afterhours and weekend work opportunities
• Climate controlled office environment
• Required to work on some US holidays
• Minimal physical requirements other than occasional light lifting of boxed materials

Qualifications

• Bachelor’s degree in business, finance or related field or equivalent work experience
• Series 99, or equivalent (or ability to obtain within 2 months of employment)
• Strong critical thinking and analytical skills with high attention to detail
• Effective communication skills – oral and written, with an emphasis on customer service
• Proficiency in Microsoft Office 365 applications
• Ability to take direction, work independently and within a team environment
• Adaptable to change in a highly regulated industry