Product Analyst - Analyst

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Behind the scenes at Salesforce, you’ll find a team of stars powering technology for our employees. The Digital Enterprise Technology team provides a suite of services to help build, run, and transform enterprise applications. The trusted, smart, and scalable technologies we develop mean that our employees can focus on delivering the very best to Salesforce’s customers.

As a Product Analyst you will rotate regularly to new tasks, depending on demand, which offers a unique opportunity to gain experience across the full range of what Digital Enterprise Technology does, within the camaraderie of one team spanning our offices across the globe.

Our ideal candidate is interested in designing solutions for our employees to use Salesforce software products in innovative new ways to do their best work. Product Analysts play an important role in Agile teams by gathering requirements from end-users and communicating with engineers to deliver the right product features to meet these user needs.

Responsibilities:

• Analyze data, conduct surveys, participate in focus groups, and other meetings to facilitate the gathering of business needs and requirements.

• Write functional specifications for new capabilities based on users’ needs.

• Clearly document and communicate to engineers the information they need for the design of the solutions.

• Keep pace with evolving business requirements and be willing to work directly with engineers in designing the best possible solution.

• Write User Stories and Acceptance Criteria.

• Use Agile and Iterative methodologies during the Software Development Lifecycle (SDLC).

• Follow up on cross-functional coordination and scheduling with other teams.

Requirements:

• Excellent spoken and written communication skills.

• Receptive listening skills, willing to ask questions to get a full understanding of what end-users need and why.

• A keen attention to detail.

• Able to follow up diligently to get tasks completed.

• A self-starter, highly motivated, and able to shift directions quickly when priorities change.

• Willing to receive direction and guidance within a team environment, adopt and develop best practices, and overcome obstacles with creative technical solutions.

• Excellent team player able to work with virtual and global cross-functional teams.

Preferred Qualifications:

• A solid understanding of the Software Development Lifecycle (SDLC) covering business process analysis, requirements and design, data modeling, detailed functional design, test planning, and UAT execution.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible