Director of Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Provides overall leadership and tactical (strategic) direction for Wash & Pack and Pick & Pack operating area processes within Gate Gourmet Newark/EWR2 operations through strong leadership and People management & development knowledge, skills & abilities.

This role is predominantly concentrated around 4 focal areas: 1) Ensuring all Wash & Pack processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Ensuring Productivity and Efficiency are optimized by through optimal Rosters/Schedules and proactive short/medium term Labor Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all wash & pack processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Wash & Pack leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach.

As a key member of the EWR2 Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labor planning and People Management.

Given the responsibilities and general nature of this role, the individual will have multiple cross functional touch points – Wash & Pack interlinks with all other processes and hence good coordination and collaboration is essential. Especially the individual is expected to work closely together with Make & Pack, the Supply Chain Process Director and HR. "

Salary Range: $120k -$130k

Benefits:

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Employee Discounts

• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Leads and coordinates the Wash & Pack and Pick & Pack Operating areas

  • Structure and process optimization (Work stations, floor map, work processes)   

  • Proactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process:

    • For hiring needs (Longer term)

    • For Optimal Rosters/Schedules (Medium term)

    • For short term labour planning to adjust hours needed (Daily/Weekly)

  • QA compliance

    • HACCP

    • Customer Specs and requirements

• Drives engagement by providing and keeping a strong focus in development of the Wash & Pack leadership team, especially in respect to:

  • Coaching

  • Involvement

  • Feedback

  • Consistent and persistent Performance Management 

• Drives Cross training of staff to increase flexibility within the Wash & Pack process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning.   

• Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers.

• Ensures all activities and output are in compliance with customer specs (Volume and Quality) 

• Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.).

• Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Wash & Pack Process peers and the Supply Chain Function/OP&C.  

• Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit).

• Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Wash & Pack processes.

• Accounts for departmental financial indicators (Hours, waste, Spec compliance).

• Manages productivity and efficiency – I.e. responsible for labour adjustments to increase productivity (on the b