Customer Service Representative with English

Start something great today. Go Goodyear

 

Location:   Romania/GY Operations Romania SRL_Bucharest  Remote work: Hybrid Organization: Supply Chain                    

 

At Goodyear, we make life’s connections easier every day. People around the world count on us to get them where they need to go now and into the future.

But our relentless pursuit of forward motion doesn’t just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and cultures. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.

Come discover the opportunities ahead with Team Goodyear!

 

Your Future Role

• Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer needs in alignment with Goodyear Dunlop processes and guidelines                                                                                                                                                               
• Work closely with Sales and act as a consultant to ensure that customer needs are met.  Work closely with other Supply Chain departments to cover special requests in compliance with Goodyear standard work procedures.                                                                                                                                     
• Maximize customer satisfaction by contributing to the company and supply chain strategy.  The performance is measured through Calls Service Level / Delivery Performance / Customer Satisfaction.                                                                                                                                       
• Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company.  

 

Responsibilities will include, but not be limited to:

• Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders.  Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or e-Ordering)
• Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners.  Sell The Plan.                  
• Quality Management: enter and process customer claims in the Quality Management module (QM) and drive swift and complete resolution fo the QM notifications.  Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, billing & pricing.                     
• First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures.                   
• Maximize sales and customer order fulfillment: take all necessary actions to sell the plan.  Cross selling: guide the customer through our product portfolio and offer alternatives where available.                  

                             

To Join Our Team, it will require you having:

• 1 year - Experience of working in a customer facing environment. 
• Advanced in German  and English, both speaking and writing
• Any experience within automotive/industrial environment will be considered as a strong asset
• Bachelor's Degree
• System Applications: trained and capable user of main MS Office applications and relevant SAP transactions (order management & quality management